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I downloaded zoom from https://zoom.us/download?os=linux Wrote the following installation code. Installation started, bud then there is this "Error were encountered while processing: zoom

Does not tell me much...

~$ sudo dpkg -i Downloads/zoom_amd64.deb
Selecting previously unselected package zoom.
(Reading database ... 212204 files and directories currently installed.)
Preparing to unpack Downloads/zoom_amd64.deb ...
Unpacking zoom (2.0.115900.1201) ...
dpkg: dependency problems prevent configuration of zoom:
 zoom depends on libxcb-xtest0; however:
  Package libxcb-xtest0 is not installed.

dpkg: error processing package zoom (--install):
 dependency problems - leaving unconfigured
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu5.1) ...
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20160824-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for mime-support (3.59ubuntu1) ...
Processing triggers for shared-mime-info (1.5-2ubuntu0.1) ...
Errors were encountered while processing:
 zoom
~$
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  • 4
    It wants you to install libxcb-xtest0, so run sudo apt-get install libxcb-xtest0, then run the dpkg -i thing again.
    – mikewhatever
    Dec 29, 2017 at 16:07
  • 1
    Glad it helped. I've added an answer, and you are welcome to accept it.
    – mikewhatever
    Dec 30, 2017 at 10:05
  • Thank you - that solved the problem. I assumed zoom_amd64.deb contained everything required. I obviously have to learn to read the log better. Last time I installed Zoom I did not have to install libxcb-xtest0 separately.
    – Energeiai
    Dec 30, 2017 at 10:17
  • $ sudo apt install libxcb-xtest0 Reading package lists... Done Building dependency tree Reading state information... Done Package libxcb-xtest0 is not available, but is referred to by another package. This may mean that the package is missing, has been obsoleted, or is only available from another source E: Package 'libxcb-xtest0' has no installation candidate
    – Bus42
    Oct 23, 2020 at 18:07
  • this is STILL an issue with zoom install 3 years later ... below solutions work yet Zoom should step up and FIX their install .deb process ... thankfully we have askubuntu
    – Scott Stensland
    Jan 23, 2021 at 14:17

5 Answers 5

Reset to default
63

The software in question (Zoom) requires libxcb-xtest0. The package is in the repositories, and can be installed with 

sudo apt-get install libxcb-xtest0

Note, this should be done prior to the installation of zoom.

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3
  • 1
    It fixed it for me even after Zoom installation :)
    – user83937
    Apr 7, 2020 at 18:35
  • 1
    $ sudo apt install libxcb-xtest0 Reading package lists... Done Building dependency tree Reading state information... Done Package libxcb-xtest0 is not available, but is referred to by another package. This may mean that the package is missing, has been obsoleted, or is only available from another source E: Package 'libxcb-xtest0' has no installation candidate
    – Bus42
    Oct 23, 2020 at 18:07
  • 1
    @Bus42 The package libxcb-xtest0 is still in the repositories. packages.ubuntu.com/…. I suspect you make have an unsupported release.
    – mikewhatever
    Oct 23, 2020 at 21:46
20

Zoom requires libxcb-xtest0 You can do this in the terminal, navigate to where you have downloaded the '.deb' file.

cd ~/Download/

then type in:

sudo dpkg -i zoom_amd64.deb

after it runs .... type in this:

sudo apt install -f

everything will be installed. Please do have internet.

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4
  • thx u but i get this error:
    – ERJAN
    Mar 20, 2020 at 18:09
  • 1
    dpkg: error processing package zoom (--install): dependency problems - leaving unconfigured Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ... Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ... Processing triggers for mime-support (3.60ubuntu1) ... Processing triggers for shared-mime-info (1.9-2) ... Errors were encountered while processing: zoom
    – ERJAN
    Mar 20, 2020 at 18:09
  • Thanks, it works for me.
    – ARKhan
    Mar 26, 2020 at 5:35
  • This worked for me
    – Sachin Kolige
    Jan 24, 2021 at 17:26
3

I had the similar problem while installing zoom, using following steps

wget https://zoom.us/client/latest/zoom_amd64.deb

sudo apt install ./zoom_amd64.deb

It showed errors but it was resolved when I used

sudo apt --fix-broken install

It installed all the dependencies and fixed the broken installation of zoom

After that you can just type zoom on terminal to verify, it will open up zoom login page.

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1

I'm pretty sure it's just a broken package now and there is no longer any way to install it on Ubuntu. There are dependencies that don't exist anymore. The package needs to be maintained.

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0

Português:

Prezados,

tive o mesmo problema recentemente ao instalar o zoom meeting, estava com problema relacionado a algumas dependências. Ocorre que anteriormente eu tinha mudado a minha mirrors para uma com velocidade maior, e ao alterar para a mirrors "original" o problema foi solucionado.

Passos para resolver o meu problema:

  1. Editei o arquivo /etc/apt/source.list para a mirrors padrão
  2. rodei um sudo apt update
  3. e por fim sudo apt install -f

English(Translated by google translator):

Dear,

I had the same problem recently when installing the zoom meeting, I had a problem related to some dependencies. It turns out that previously I had changed my mirrors to one with a higher speed, and by changing to the "original" mirrors the problem was solved.

Steps to solve my problem:

  1. I edited the /etc/apt/source.list file for the standard mirrors
  2. I ran a sudo apt update
  3. and finally sudo apt install -f
Improve this answer

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