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I have a peculiar issue with my phone - it is not recognized by ONLY my home computer. Phone is a OnePlus 3 (05c6:676c). Computer is running Kubuntu 16.04 with the 4.14.0-041400-generic kernel. Udev rules installed from the android-tools-usb package.

Symptoms:

  • does not appear in lsusb output
  • nothing in dmesg
  • nothing in syslog
  • device does charge

What I've tried:

  • restarting
  • different USB cables (different brand, stock from package, etc) - doesn't help
  • different USB3 port - doesn't help
  • different USB2 port - doesn't help
  • my phone using same USB cable on different computer (same OS and kernel) - works fine
  • different phone on any combination of above - works fine

What I've checked:

  • udev rules - nothing references the device specifically
  • module blacklist - didn't think this would help since other phones work fine, but regardless, didn't see anything there

Does anybody have any suggestions for what I can try to diagnose this issue? I'm out of ideas to try at this point. Any help is appreciated.

EDIT: it would seem at least one other person has had a very similar issue but seems like their solution was to just switch computers but that is not an option for me right now: https://askubuntu.com/a/568892

  • Try disable USB3 if possible from the BIOS. – user.dz Apr 3 '18 at 0:53

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