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I have an iPhone 5s running iOS 11.0.3. When I connect the phone to my computer running Ubuntu 16.04, I select "Trust" on the phone screen, and it automatically mounts in Ubuntu. When I open the window, it says there are digital photos on the device, but the window shows no files. When I look at properties of the device, it shows 25.4 GB used, but states the "contents" as "nothing". When I open shotwell the iPhone appears as a device, but I get "Could not claim the USB device (-53)", and "Unable to fetch previews from the camera: I/O problem (-7)".

If I unmount the phone, nothing seems to change in Shotwell.

I have looked at a lot of other questions, but they all seem to either be asking how to mount the phone at all, or the problem is fixed by unmounting. Any ideas what I am missing here?

Thank you!

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This answer worked for me https://askubuntu.com/a/928751/684030

I had all the same errors you were so I had to

sudo apt install ifuse

sudo apt install libimobiledevice-utils

idevicepair pair

idevicepair validate

When I got the success after validate I still had to create a directory in my home directory called pics (as shown in answer linked above) then

ifuse pics

You can now navigate to the pics directory to find your pictures

you have to unmount the folder after so you can use fusermount -u ~/pics && rmdir ~/pics

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