Reinstalling Ubuntu 16.04, system doesn't show my sound card. Now I have No Sound at all (speakers or headphones)

Never before I had problems with the sound. I was watching (and hearing) a youtube movie in the same pc where ubuntu was reinstalling.

I verified the audio is not muted.

The screenshot shows a card called Salida para torpes (output for fatheads) I don't know what that means or how to fix the sound problem.

enter image description here

This is another screenshot from the live cd (Try Ubuntu option) where I can hear sound both in the speaker and the headphones: enter image description here


~$ lspci -nnk | grep -A2 Audio
00:1b.0 Audio device [0403]: Intel Corporation NM10/ICH7 Family High Definition Audio Controller [8086:27d8] (rev 01)
    Subsystem: Pegatron NM10/ICH7 Family High Definition Audio Controller [1b0a:0001]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
01:04.1 Multimedia controller [0480]: Brooktree Corporation Bt878 Audio Capture [109e:0878] (rev 11)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 02)
    Subsystem: Pegatron RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1b0a:0003]
  • 3
    "salida para torpes" is "dummy output" ie a fake sound card. – ravery Jul 24 '17 at 5:19
  • ravery: So it's true: System is not recognizing my sound card. Let's Restart... – Shirley Temple Jul 24 '17 at 5:25
  • @ravery Do you have any idea why it's not showing his actual sound card (as per the question), or what he can do? – L. D. James Jul 24 '17 at 5:31
  • @L.D.James -- no I do not, there are many possibilities.... I was just clarifying what "salida para torpes" means because this is an English speaking site.... ie improving his question in terms of target audience – ravery Jul 24 '17 at 5:35
  • Thanks! Now is clear which part of his question you were answering. I has missed the part where he asked for a clarification of the card. – L. D. James Jul 24 '17 at 5:37

I solved it making a fresh install of Ubuntu.

At the beginning I had chosen Reinstall Ubuntu to preserve my files 'cause I have only one partition. Now I decided to shrink the partition creating a new one of 30Gb where I made the fresh install.

Everything is alright now with the sound.
Thanks for comments.

  • Starting a fresh install can almost always get things working. But for many lose the productivity of having to redo preferences and configuration. In this case, you have a supported sound device. The output of the command I gave you would have shown your sound card hardware. Installing the proper drivers would have been a very simple matter. You might have learned something valuable for your next glitch had you tested it and performed a followup. By the way, the preserved files were your personal space /home. Your previous ReInstall had removed everything else. – L. D. James Jul 25 '17 at 0:29
  • L. D. James: Thanks for your comments. I really appreciate them. I did follow your suggestions up to the point of "system detects the card" (it didn't) then I felt sort of "why I'm doing this?" and begin the resizing and fresh install. Now I think I didn't read the lspci -nnk | grep -A2 Audio or I didn't understand it must be run in the terminal. Sorry. I've just tested it. Now I know for the next glitch. – Shirley Temple Jul 25 '17 at 7:39

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