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This question already has an answer here:

I have been having an issue with downloading extensions due to an error message Unable to locate GNOME Shell settings or version. Make sure it is installed and running.

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I have GNOME Shell 3.10.4
I also have the gnome shell extension for chrome working.What could i be missing?

marked as duplicate by muru, David Foerster, edwinksl, user364819, karel Jun 26 '17 at 21:42

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You have to be running GNOME Shell when looking to add/change GNOME extensions.

If you are running GNOME Shell, and still having problems, then...

You need to install this:

sudo apt-get update
sudo apt-get install chrome-gnome-shell

and then add this web browser add-on, if it's not already there:

GNOME Shell Integration 8.2.1
  • For clarity, if I'm in Unity does this mean I can't use gnome-shell extensions? – Jonathan Dec 14 '18 at 21:45
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    @Jonathan No, you can't run GNOME Shell or GNOME Shell extensions, under Unity. – heynnema Dec 14 '18 at 21:52

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