Facebook videos stopped playing but on youtube everything is still fine.

When I play videos on Facebook I get:

enter image description here

"Something Went Wrong, we're having trouble playing this video".

I already did:

1) Update

sudo apt-get update        # Fetches the list of available updates
sudo apt-get upgrade       # Strictly upgrades the current packages
sudo apt-get dist-upgrade  # Installs updates (new ones)

2) Restart PC

3) Tried chrome (everything working)

4) Click on Learn More - it says I should update and restart my browser.

5) Remove and install Firefox Web Browser and Adobe Flash Plugin from Sofware Center

6) Completely remove Firefox and Adobe Flash Plugin as recommended Here and here

As nothing has changed, what else should I try?

(Using Ubuntu 16.04)

  • What happens if you click Learn More? Jun 13, 2017 at 17:46
  • @AndroidDev it doesnt say the error, just say that I should restart browser and update it. Very generic. Jun 13, 2017 at 17:49
  • Does it work in another browser? Like Chrome for example? Jun 13, 2017 at 17:51
  • @AndroidDev I dont have any other browser, but i can install chrome to test it. Jun 13, 2017 at 17:55
  • @AndroidDev chrome is working fine Jun 13, 2017 at 18:04

4 Answers 4


Installing ubuntu restricted extras solved this problem for me

sudo apt-get install ubuntu-restricted-extras
  • Prior to installing ubuntu-restricted-extras, did you have a Flash plugin installed, and if so which package was it?
    – Hee Jin
    May 10, 2018 at 20:42
  • Yes I have installed adobe-flashplugin and also tried to update it. May 12, 2018 at 10:52
  • OK! This is really useful to know. So when you installed ubuntu-restricted-extras, which installs flashplugin-installer, did it remove the adobe-flashplugin package? You can check with the command apt-cache policy adobe-flashplugin flashplugin-installer
    – Hee Jin
    May 13, 2018 at 18:26
  • It seems that I have installed adobe-flashplugin package but not flashplugin-installer. pastebin.com/Z5JB1ywF May 14, 2018 at 12:39
  • 1
    NOT installing adobe-flashplugin and applying this solution worked for me.
    – Pascal
    Jun 28, 2019 at 15:46

I had the same problem. I fix it like this:

sudo apt-get install adobe-flashplugin

If that's already installed, try to upgrade it:

sudo apt-get upgrade adobe-flashplugin
  • you need to enable canonical partners in other softwares tab of software and updates software Dec 2, 2018 at 15:59

I have the same problem, and this solution works for me. You can find "Restart with Add-ones disable" in "Help" menu, the firefox will restart with safe mode, check the video works or not, then switch back to see how about it then.


Go to the Ubuntu Software Center and search for codecs and install the GStreamer Multimedia Codecs ( GStreamer OpenCV plugins ) it works for me.

  • GStreamer OpenCV plugins (gstreamer1.0-opencv) is not in the default Ubuntu 16.04 repositories, but it can be installed in Ubuntu 18.04 and later.
    – karel
    Jun 3, 2018 at 0:14
  • 1
    Please provide a better answer than this. Jun 3, 2018 at 2:01

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