# I can preview but can't save scan with Epson L220

I have installed Image-Scan software from Epson support here . image-scan can detect my Epson L220 scanner, I can preview, I can click the scan button and a select folder to save the scan in progress. But I can't find the saved file. I have tried to run image-scan from user root, with the same result.

I'm using Xubuntu 16.04

• Hi, I have encountered the same behaviour. Actually during the scan the file is there and I can even check its permissions. After the scan the file vanishes. – variona Jun 13 '17 at 20:39

I had the same problem using different scanner hardware (XP-960) using imagescan. What I did to solve this problem was to force the English language before running imagescan.

Go to a terminal by pressing Ctrl+Alt+T and type:

LC_ALL=en_US.utf8
/usr/bin/imagescan


Source

• jacco Welcome to Ask Ubuntu! ;-) jacco and @abu_bua Please review my edits and also review the editing help to improve the readability of your own answers / edits in the future. :-) – Fabby Jul 10 '18 at 11:38

Same Problem: (Epson V39, Ubuntu 18 LTS) USB Scanner and driver works. I can see the preview picture but when i scan the dokument the file will not be saved.

Solution for Ubuntu 18.04 LTS:

LANG=en_US.utf8
/usr/bin/imagescan


(not 'LC_ALL=en_US.utf8')

• This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. You can also add a bounty to draw more attention to this question once you have enough reputation. - From Review – Pablo A Jan 17 at 3:52
• > This does not really answer the question: Answer: yes it will! but under Ubuntu 18 u have to set the environment variable 'LANG' not 'LC_ALL'. The solution is to set this env variable before u call the programm. If u dont set the language definition to 'en_US.utf8' then u ll be able to use ur scanner (preview will work) but the file will not be saved. This is a bug in the scanner software from epson. And the lang setting is the solution for this bug. – Marantis Jan 18 at 12:40

Ubuntu 18.04 and Epson L222. I had same problem. After I changed my languages Formats to United States problem is solved (before this some remain ru_RU.UTF-8)