My laptop is an HP 14-AM118TX with a AMD Radeon R5 M430.

Before I installed the driver only black screen was visible with an AMD error message. After installing the driver the login screen is visible but I cannot login! ttys 1 through 6 are accessible to me but I cannot login.

After I enter the password, the "System problem detected" window is displayed and the login screen appears again.

  • Any luck with this? – mynameistechno Dec 31 '16 at 23:53
  • i too have same issue, with my dell. its frustrating. op can you add more to tag to amd? – Gunnrryy Nov 22 '17 at 17:42
  • @Gunnrryy You have the same graphics card? Can you tell me what the "AMD error message" which OP refers to is? – Tim Nov 24 '17 at 22:03
  • @Gunnrryy The output of uname -a would also be useful along with sudo lshw -C display – Elder Geek Nov 24 '17 at 22:12

At Login Screen


type your username and password. Create a new user.

sudo adduser username

new password for the user.


login from new user you created.If worked you need to delete all the files related to your login in your home dir.

like .gconf , .gnome, .gnome2 and so on if not imp.

And will work like a charm


I have quite a bit of experience with this issue from installing nVidia drivers (for high end GPUs like GTX 1070).

The only way I found around it, is the order of installation:

  1. Install Ubuntu
  2. Check both 'Canonical Partner' under 'Other Software' tab.
  3. Check 'Pre-released updates' under 'Developer Options' tab.
  4. Click 'Close' and 'Reload'.
  5. After the window disappears, run a full upgrade of the system (apt upgrade, apt autoremove).
  6. Restart.
  7. After the reboot, search for 'Drivers' and choose the latest available, apply the changes and wait for it to finish installing.
  8. Restart again.

You Ubuntu box should be using the correct AMD driver now...


I had the same problem with my nVidia Optimus laptop. The only way I could fix it was to purge the system of the nvidia drivers and the Bumblebee GPU switching package by pressing Crtl + Alt + F2, login, and then running:

sudo apt-get purge nvidia.* bumblebee

Perhaps you should try purging the AMD drivers and then installing the one you need.

  • They’re asking about AMD not nVidia. – Tim Nov 28 '17 at 14:06
  • Which is why I wrote "Perhaps you should try purging the AMD drivers and then installing the one you need." – SteveInBavaria Nov 28 '17 at 14:34
  • but gave a command to purge the nVidia drivers. – Tim Nov 28 '17 at 14:35
  • I said I had the same problem using nVidia and showed the command I used to fix it. I then suggested that using the same command for the AMD drivers, the name of which I don't know, might fix the OP's problem. I was trying to be helpful, what is wrong with that? – SteveInBavaria Nov 28 '17 at 14:57

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