I have Ubuntu 16.04 LTS. Computer was fine yesterday afternoon, but when I fired it up in the evening it kept asking me for my admin password. What I typed in was correct - many times. I just can't get into my computer! It's not a new computer. Please advise. I am using my employer's laptop to write this.

Hello my computer keyboard is English and very old (the letters are fading on it) I'm sorry, I don;t know what encrypted means. I am just a typist (not a very good one on this laptop!)

Arijit - I'm sorry, I clicked on "him" to thank you and say was doing what you suggested and it has taken me to a website. Could you please re-send your instructions again. They seemed easy to follow but your post has disappeared!

Hello again Arijit - I realised what I have done - no need to re-send! This is a struggle for me.

  • is your keyboard layout an english one, because if not, it might be that your system accidently changed to an english one - had this problem once after installing
    – d1bro
    Nov 8, 2016 at 13:03
  • 5
    if you did not encrypt your system one of the answers in this post might help askubuntu.com/questions/24006/…
    – d1bro
    Nov 8, 2016 at 13:04

1 Answer 1


@Melanie: 1. Boot into recovery mode from the Grub menu (using shift key if Ubuntu is the only OS) 2. After the boot, go to the option Drop to Root Shell Prompt 3. Type mount -o rw,remount / 4. To reset Password, type passwd username (your username) 5. Then type a new Password and exit from the shell to the recovery menu 6. Select resume normal boot 7. Select Ok 8. Use your Ubuntu with the new Password


You may Thank him for the solution.

  • We can't find Root Shell Prompt after the boot.
    – Melanie
    Nov 8, 2016 at 14:09
  • I am glad it helped. Regards Nov 8, 2016 at 14:10
  • As I use a dual boot, in my case it's Advanced options for Ubuntu. Pressing Enter shows me a recovery mode. Nov 8, 2016 at 14:16
  • Do you think we should choose 45 or 42?
    – Melanie
    Nov 8, 2016 at 14:26
  • I guess either of the two shall work. Nov 8, 2016 at 14:45

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