enter image description here (NOTE: the e-mail in the picture isn't my actual e-mail, I replaced it for demonstrative purposes)

I was trying to install Krita (I believe the snaps package), and Ubuntu Store prompted me to log into my Ubuntu One account. When I put in my username and password, however, it keeps saying "Incorrect email or password". Yet I go to http://one.ubuntu.com or Launchpad and sign in with the same credentials, and it works fine.

Is this a bug? How can I fix this?

Using Ubuntu 16.10 x64, Unity 7.5.0, Ubuntu Software 3.20.1


1 Answer 1


It is a known and reported bug https://bugs.launchpad.net/bugs/1616943

you can install it manually by typing

sudo snap install krita

in the terminal.

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