enter image description here (NOTE: the e-mail in the picture isn't my actual e-mail, I replaced it for demonstrative purposes)

I was trying to install Krita (I believe the snaps package), and Ubuntu Store prompted me to log into my Ubuntu One account. When I put in my username and password, however, it keeps saying "Incorrect email or password". Yet I go to http://one.ubuntu.com or Launchpad and sign in with the same credentials, and it works fine.

Is this a bug? How can I fix this?

Using Ubuntu 16.10 x64, Unity 7.5.0, Ubuntu Software 3.20.1


1 Answer 1


It is a known and reported bug https://bugs.launchpad.net/bugs/1616943

you can install it manually by typing

sudo snap install krita

in the terminal.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .