I want to install Ubuntu into my machine, but it won't boot properly no matter what I do. I tried every type of combinations: USB2 and USB3 ports, different flash drives, UEFI and CSM modes, Linux distros, USB utilities (Rufus, Universal USB creator, LiLi) and most of them yield the very same result. I want to install 16.04.1 to get rid of Windows for good.

Machine: This machine came with Windows 10 preinstalled. Changed to 8.1 and now I want to use Ubuntu.

  • Packard Bell ENTE69BH 2015 assembly, bought brand new in Feb 2016.
  • Intel Core i3-5005U (Broadwell) 2x2.00 GHZ, 4 threads
  • InsydeH2O rev 5.0 (BIOS version 1.25)
  • Intel HD 5500 integrated graphics (Mobile Generation V)
  • 1x4GB RAM (DDR3L-1600, memtest86+ errors 0)
  • Windows 8.1 x64 (CSM)

First of all. I suspect there is something wrong with my USB controller or even worse, my BIOS, because I get this kind of error when booting without pci=off flag (cannot use it, you'll see)...

The Live USB menu pops up, and the Try Ubuntu/Install Ubuntu/OEM install entries will always lead to this:

0000:00:14.0: can't derive routing for PCI INT A
0000:00:14.0: PCI INT A: no GSI

System hangs.

I managed to boot with pci=conf1, pci=conf2 and pci=off but then it dumps me at the initramfs prompt without being able to load anything into anywhere (no mounts, no storages) I am trying to get into Ubuntu to try and then install it.

Tried acpi=noirq. This is the result:

0000:00:14.0: PCI->APIC IRQ transform: INT A -> IRQ 21

System hangs.

On my other computers I could boot and install with zero issues, using the same image, stick and tool.

If I try to boot with the acpi=off or noapic flag then I get interrupt issues:

0000:00:14.0: sharing IRQ 7 with 0000:00:1c.1
0000:00:14.0: sharing IRQ 7 with 0000:00:1c.2
0000:00:14.0: sharing IRQ 7 with 0000:00:1c.3

System hangs.

lspci from Windows (external PCIutil command line tools x64):

00:02.0 VGA compatible controller: Intel Corporation Broadwell-U Integrated Graphics (rev 09)
00:14.0 USB controller: Intel Corporation Wildcat Point-LP USB xHCI Controller (rev 03)
00:16.0 Communication controller: Intel Corporation Wildcat Point-LP MEI Controller #1 (rev 03)
00:1b.0 Audio device: Intel Corporation Wildcat Point-LP High Definition Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 (rev e3)
00:1c.2 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #3 (rev e3)
00:1c.3 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 (rev e3)
00:1d.0 USB controller: Intel Corporation Wildcat Point-LP USB EHCI Controller (rev 03)
00:1f.0 ISA bridge: Intel Corporation Wildcat Point-LP LPC Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] (rev 03)
00:1f.3 SMBus: Intel Corporation Wildcat Point-LP SMBus Controller (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Qualcomm Atheros Device 0042 (rev 30)

Please help me! I still have Windows available. If you need more info, I will be checking here often. Any workaround will help!

I already tried Ubuntu, Lubuntu and Xubuntu, all of them with the versions 14.04, 16.04, 16.04.1 and 16.10. The same result.

EDIT: It turns out that the InsydeH2O 1.25 BIOS had a buggy ACPI Table. Flashed 1.35 BIOS for my laptop and now I can boot any OS that I want.

  • FTR, CSM or Compatibility Support Module, is not used very often in AskUbuntu, where it is commonly referred to as "Legacy Mode". You might have more luck with a DVD rather than a USB. – WinEunuuchs2Unix Oct 4 '16 at 1:54
  • Thanks for responding. I would try that, but my laptop lacks a DVD drive. I tried with both modes, Legacy and UEFI. My Windows installation runs through the CSM. – Benyamin Ausensi Oct 4 '16 at 1:58
  • If your bios is set to Legacy mode for Windows then by all means use the same method for Ubuntu installation. Did you follow these instructions to create USB?: [ubuntu.com/download/desktop/create-a-usb-stick-on-windows] – WinEunuuchs2Unix Oct 4 '16 at 2:05
  • I already tried that. I remark I tried both modes, starting with Legacy. Also tried EFI because I wanted to try Ubuntu to check if everything was working, and then erase Windows from the drive. But anyways, in legacy mode I get the errors above without pci=off, and in EFI I get a black screen instead. With pci=off, both modes function but drop me at initramfs (possibly after starting that casper (kernel) they cannot handle my drive) Sorry for confusing you so much, but I am not very experienced with Linux in general – Benyamin Ausensi Oct 4 '16 at 2:10
  • Any boot parameters that can help me to work around this?? – Benyamin Ausensi Oct 4 '16 at 2:34

I have a different laptop Acer Aspire E5-573-P1NH also with "InsydeH20 Rev.5.0" system bios version 1.25. and I have the same problem. I have read here Ubuntu error message after GRUB " pci 0000:00:14:0: PCI INT A no GSI " that my laptops BIOS v1.37 will fix the problem but have not checked this yet.

This may be a general problem with early versions of this type of BIOS and you may be lucky and have a fixed version available. Have you updated your BIOS to its latest version?

Hope this helps.

  • Thank you my friend. I finally gathered up the courage to update the BIOS of my only laptop. Packard Bell makes it's machines from Acer so I thought that my machine would be compatible with the CRISIS Fn+Esc recovery method. I attempted to flash with this instead of ZRT_135 and the board did boot. Will test a live USB right now. – Benyamin Ausensi Jan 17 '18 at 2:51
  • Thanks for your suggestions! It works now, I can say that my EasyNote TE69BH is now happily running Xubuntu 16.04 dualbooted with Windows 10. – Benyamin Ausensi Jan 17 '18 at 4:23

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