Just moved into university and am able to connect to wifi, but not to the internet (using ubuntu 16.04). I get internet on other wifi connections but not this one. Here are my settings:

This wifi connection requires a username and password. For some reason it works on my other laptop which was orignally 14.04(now 16.04 but working).

max@max-X751LX:~$ ifconfig -a
enp2s0f1  Link encap:Ethernet  HWaddr 34:97:f6:6b:b8:d1  
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback  
          inet addr:  Mask:
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:626 errors:0 dropped:0 overruns:0 frame:0
          TX packets:626 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:43479 (43.4 KB)  TX bytes:43479 (43.4 KB)

wlp3s0    Link encap:Ethernet  HWaddr b0:c0:90:93:25:49  
          inet addr:  Bcast:  Mask:
          inet6 addr: fe80::b2c0:90ff:fe93:2549/64 Scope:Link
          RX packets:38 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1002 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:8275 (8.2 KB)  TX bytes:103832 (103.8 KB)

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Anything helps!

  • can you post the output for cat /etc/resolv.conf & route -n when connected to the said network.
    – AzkerM
    Sep 4, 2016 at 13:10
  • @AzkerM did it.
    – Max
    Sep 4, 2016 at 14:04
  • Are you able ping ip addresses? such like ping and do you get replies? seems to be either proxy or DNS...
    – AzkerM
    Sep 4, 2016 at 14:08
  • Not able to ping :(
    – Max
    Sep 4, 2016 at 14:10
  • 1
    Could you please post text files and program output listings as text, not as images (see How do I save terminal output to a file?)? Thanks. Sep 4, 2016 at 19:10

3 Answers 3


Just because you've joined the Wi-Fi access point doesn't mean you're really connected to the overall network. It's basically just the wireless equivalent of "plugging in."

The IP router info and DNS settings is what "connecting to the Internet" requires. And your Ubuntu 16.04 computer doesn't seem to be getting it., for example, is a loopback to your own computer, not a real DNS server.

Normally on Wi-Fi, once you join the SSID, there is a DHCP server that is reachable on the broadcast domain. So DHCP clients will broadly ask on that local part of the network (which is all it can reach at that point, since it doesn't know how to get out), "Are you a DHCP server? Can you give me an IP?" The DHCP server replies to the query with an address that your laptop can use to join the wider IP network, and usually also provides router/gateway, DNS server IP, and sometimes more if there's DHCP options.

Since your other laptop can connect to the network, we know the DHCP server exists exists. And since your Ubuntu 16.04 laptop can use DHCP on other networks (assuming you haven't changed the interface configuration), we know your laptop's DHCP client can theoretically work. It's unlikely to be a software bug. So the question is why that specific DHCP server does not want to talk to your laptop's DHCP client, or why your DHCP client isn't talking to the network.

Could it be that you're actually using a manual IP, and it's the wrong one for this network, but your settings work on others?

Manual IP, gateway, and DNS assignment is not the answer. In fact, if you do that with an IP the network admin didn't give you, it can create an IP conflict on the network, and neither you nor the other guy will be able to connect.

Pinging the gateway won't get you name servers, either. All it does is add the gateway to the ARP cache.

Get the output to:

sudo cat /etc/network/interfaces

It's possible to accidentally combine DHCP (to retrieve the DNS/gateway settings) with manually assigned IP addresses, since it's a valid use although most people don't do it, and it can cause problems like this. Let's see if your DHCP config is truly all DHCP, and valid for this network. What I'm expecting to see for a working config is simple:

auto wlp3s0
iface wlp3s0 inet dhcp

Note: No "address", no netmask, no gateway, no "dns-search uoguelph.ca". That needs to be empty, or your computer won't grab it from the DHCP server.

  • 1
    For some reason my ipv4 settings where on manual(not sure how it switched) & the etc/network/interfaces file was using auto lo.
    – Max
    Sep 30, 2016 at 14:56

Open your network manager and see what address it's trying to assign you: or the like. Take note. Now, edit your network configuration by changing if from DHCP to manual (you'll have to grope around I don't have a Ubuntu system in front of me). Manually put in the following:

address = <the same one you saw earlier> 
netmask =
gateway = 192.x.x.1 or 10.x.x.1 (match the first three octets 192.168.x and add a 1)
dns-nameservers = same as gateway
dns-nameservers = # add a second entry (googles dns)

Now apply your changes. Once you've establish the first connection to your gateway you can change it back to DHCP because now it knows about the new nameservers.

also note that if you're seeing an address that starts 169.x.x.x or anything other than 192.x.x.x 172.x.x.x or 10.x.x.x you'll need to reset the whole kit-n-kaboodle and try to get a private IP by opening terminal and typing

sudo service network-manager restart

This is not a fool proof method mind you, as your gateway could really be any address in the subnet. Hope this helps + better than my first answer... lol

  • 1
    Also show how to do this. I'm not too sure...
    – Max
    Sep 4, 2016 at 19:18

Disabling ipv6 in methods under tab ipv6 settings works fine. It may happen that your modem does not support ipv6 hence ubuntu is not able to configure wifi properly.

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