0

I have recently got a new Asus GL752VW laptop. It has a i7 6700HQ, a GTX 960M and 8GB of RAM. Everything in Ubuntu 16.04 works fine, except when I try to reboot, the screen turns black and it just hangs/freezes. I have deleted quiet splash from the grub file and before the reboot everything appears with an OK mark next to it. I have also tried adding acpi=off, reboot=efi/pci/etc., almost every single thing out there, even updated the kernel to 4.8rc3. Is there anything else I could try that might work, or is there at least a workaround or something that I've missed?

Thanks in advance!

  • If I read it correctly, your problem only occurs at reboot, correct? When you reboot, trying hitting the ESC key, and see if it puts up a textual screen with some clues as to what's happening? Also, what size swap file do you have? In terminal, you can type swapon to find out. Cheers, Al – heynnema Aug 26 '16 at 18:01
  • The swap size is 8GB, same as the RAM memory. – Mihnea Bigu Aug 26 '16 at 18:37
  • Your swap if fine. Try the ESC key trick and report back. Cheers, Al – heynnema Aug 26 '16 at 18:48
  • Alright, I've just uploaded a youtube video showing exactly what's happening: youtube.com/watch?v=n6zTcjwsnJs . Hope it will be helpful – Mihnea Bigu Aug 26 '16 at 19:22
  • The ESC key trick does show the reboot sequence, but any errors are caught behind the black screen. Try rebooting from terminal, whilst making another video. Watch for errors, In terminal, type sudo reboot. Cheers, Al – heynnema Aug 26 '16 at 19:51
1

After a lengthy discussion... Based on the fact that the ls /etc/modprobe.d returned such a wrong answer, and the reboot problems that you're having, I think the only solution is to reinstall Ubuntu. If you reinstall into the same partition, it'll keep /home for you. Cheers, Al

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.