I have been struggling for a while with Evolution not accepting my Hotmail account password for receiving emails. The sending of email is not a problem. I also have a Gmail account which works fine for both receiving and sending. The password is also definitely correct. I am on Ubuntu 14.04 LTS with evolution v 3.10.4.

Upon starting Evolution, I get the following prompt:

Password input dialog in Evolution

I enter the correct password and it doesn't accept it and prompts me again:

Password input dialog in Evolution showing "Password was incorrect" with filled password

After the second or third attempt it shows the following error message:

Error while fetching mail from example@hotmail.com. Cannot get POP summary.

My settings are as follows:

Server: pop3.live.com | Port: 995 | Encryption method: SSL on a dedicated port


Check for new messages every 10 minutes | Leave messages on server

  • Why POP and not IMAP? :) Did you manually enable POP on your hotmail account? (it is disabled by default) – dadexix86 Jul 11 '16 at 9:56
  • I set up evolution to use the pop protocol. I leave the emails on the server so they don't get deleted. Is there a way to change this to imap after I have set it up as pop? I think this would be preferable but don't know if it is possible. – Jacques MALAPRADE Jul 11 '16 at 15:01
  • It is downloading now after I went into hotmail through web browser and set option > mail > accounts > pop and imap. I changed it to device using pop, and don't allow device and apps delete emails. I also changed the server to: pop-mail.outlook.com in evolution. This resolves the issue but would much prefer if I could use imap if possible. – Jacques MALAPRADE Jul 11 '16 at 15:06

Thanks to dadexix86 I managed to fix it. I needed to open my hotmail account in a web browser and set option > mail > accounts > pop and imap to the following:

enter image description here

I also needed to change the settings in evolution Preference menu to use imap-mail.outlook.com server.

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