24

Ubuntu Software instantly crashes as I try to open it. Tried to access from terminal and gives the following error:

(ubuntu-software:5523): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory
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    Try doing sudo apt-get update && apt-get install --only-upgrade gnome-software to update it. Does that fix it ? Seems to be related to this bug. – JonasCz - Reinstate Monica Jun 6 '16 at 8:08
  • @JonasCz your solution worked for a while but now it is not working anymore. Giving the same error. Any help? – Parikshit S. Jun 27 '16 at 18:53
  • I don't know what the problem could be in that case - but maybe try updating it again ? – JonasCz - Reinstate Monica Jun 27 '16 at 19:36
  • Tried already ! Right now using terminal and appgrid for software installations. But will be waiting for the solution. – Parikshit S. Jun 29 '16 at 19:58
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    Embarassing this happens on an LTS. :( – skytreader Jan 20 '17 at 18:25
34

I fixed the same problem myself with

sudo apt-get upgrade gnome-software 
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    That worked for me but not immediately, reboot was required ! – Krzysiek Witkowski Dec 24 '16 at 20:43
  • Mine says up-to-date perhaps a new bug in gnome-software. Meanwhile I installed Software-Center. – SparKot Mar 7 '17 at 15:03
4

I had the same problem with gnome-software not starting at all. I found a solution that worked for me on this Launchpad bug page

Remove all files in ~/.local/share/gnome-software and then the application will start, for example

rm ~/.local/share/gnome-software/*
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    16.04LTS, this didn't work for me. – SparKot Mar 7 '17 at 15:01
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    17.04 I ran rm ~/.local/share/gnome-software/* and sudo apt-get upgrade gnome-software to fix – muglio Apr 20 '17 at 3:29
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    16.04 LTS @muglio this worked for me too – Jeremy Jan 3 '18 at 20:54

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