WiFi password can be entered but won't connect with no error message

Question

I recently installed Ubuntu 16.04 alongside Windows 7 on my HP Envy m6-1125dx laptop and installed all available updates. It has a built-in wireless card (Ralink RT5390R 802.11b/g/n) and available networks are shown just fine. I can also choose a network and enter the password but after entering the password and confirming it the window just closes and nothing happens, not even an error message.

Wired connection works just fine and on Windows 7 I can connect to WiFi without any problems. I looked for drivers but they are only offered for Windows.

Is there any way to fix this or does the wireless card just not work on Ubuntu? Thanks in advance for any help, I'm fairly new to Linux.

I ran the Wireless Info Script provided in the forums, you can find it here: http://pastebin.com/waNtrP5K

Answer 1

I was having similar problems. I was able to resolve it by going to the edit connection page for the connection in question and entering both the password and security type (WPA in my case) in the Wi-Fi Security tab.

You can access the edit connection page through the drop down on the Wi-Fi icon at the top of the desktop (after already having attempted to connect); or by clicking the orange arrow on the far right of that connection under the listing of wireless connections within the network manager.

Answer 2

I experienced the same issue in Ubuntu 16.04 and Linux Mint 18.

What I suggest to you is to follow these steps:

• go to Network Settings
• choose the network you are trying to connect to
• under the security tab, enter the wifi password manually
• save it

You are not the only one impacted. I wrote about it here and you can see that multiple have been affected by it, even the Arch Linux users.

Answer 3

I had the same problem and fixed it:

clicked the connection symbol in the top bar

edit connections > select the wifi > edit > wifi security > typed the key > in authentication changed to shared key option.