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After installing TeamViewer 11 on Ubuntu Desktop 64-bit 16.04, I get the error:

Verification of your teamviewer version failed, Teamviewer will quit for security reason. Please reinstall teamviewer

I have uninstalled and purged several times, and I always get the same error on install. TeamViewer 10 works 100% fine. I need version 11 as clients have upgraded.

9
  • I'm just guessing here, but I suspect that Teamviewer checks a chain of certificates, and that Teamviewer 11 needs a different CA provider from version 10. Is the package ca-certificates on your system the latest version?
    – Jos
    Apr 28, 2016 at 10:46
  • It is a complete new, fresh install of Ubuntu 16.04 from cd.
    – user536706
    Apr 28, 2016 at 21:33
  • All the updates are done and the install processes through like it has worked. I followed the instructions for command line install from the Teamviewer website.
    – user536706
    Apr 28, 2016 at 21:37
  • Also, today at work i did a fresh install of 16.04 on a different HP pc. It presented with the exact same error.
    – user536706
    Apr 29, 2016 at 3:22
  • 1
    Update - This is a know bug with Ubuntu 16.04 omgubuntu.co.uk/2016/04/ubuntu-16-04-deb-software-install-error . There is currently NO FIX
    – user536706
    Apr 29, 2016 at 22:38

2 Answers 2

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+50

As first, remove the actually broken Teamviewer installation in a terminal () by:

apt-get purge teamviewer

If this does not want to work you can as well do this with dpkg:

dpkg -r --force teamviewer

After that make sure you delete any leftovers from your user directory, i.e. ~/.local/share/teamviewer11, ~/.config/temaviewer and /etc/teamviewer:

rm -r ~/.local/share/teamviewer11
rm -r ~/.config/teamviewer
sudo rm -r /etc/teamviewer

Now that this is out of the way, you do an update and an upgrade:

sudo apt-get update
sudo apt-get dist-upgrade

Then install the following packages:

sudo apt-get install libjpeg62:i386 libxinerama1:i386 libxrandr2:i386 libxtst6:i386 ca-certificates

Now download the Teamviewer package from their website (download-link) and install it:

cd ~/Downloads
sudo dpkg -i teamviewer_11.0.57095_i386.deb

After that it should run start normaly. If you not see teamviewer yet in the dash search check /usr/share/applications directory if the shortcut teamviewer-teamviewer11.desktop exists. If not create one by

sudoedit teamviewer-teamviewer11.desktop

And pasting (ctrl+shift+v) the following in:

[Desktop Entry]
Version=1.0
Encoding=UTF-8
Name=TeamViewer 11
Comment=TeamViewer Remote Control Application
Exec=/opt/teamviewer/tv_bin/script/teamviewer
Icon=/opt/teamviewer/tv_bin/desktop/teamviewer.png
Type=Application
Categories=Network;
#Categories=Network;RemoteAccess;

It should show up in dash at least after a reboot. Meanwhile you can firstly start your new installed Teamviewer vie the terminal by:

teamviewer &
disown

Now you can lock it at least already onto your launcher if you wish to do so.

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  • Thank you.. After searching for 2 days this finally worked for me. I have Ubuntu 16.04 LTS (64-bit). I followed everything you said and it works now.
    – lara
    May 30, 2016 at 8:01
2

I found a "solution":

first I purged teamviewer sudo apt-get purge teamviewer then deleted ~\.local\share\TeamViewer11

then update ubuntu, reinstall teamviewer, and it works

1
  • Last direcory now /teamviewer12 not /TeamViewer11 ! not first capitalize!
    – Fortran
    Apr 6, 2017 at 14:33