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I installed Xubuntu 14.04 LTS on a Dell Inspiron 14R N4110 notebook and recently the USB 3.0 ports (blue ports) has intermittent operation. I know that these ports are on the I/O board which contains audio and ethernet ports that are working perfectly.

I've already tried adding 'usbcore.autosuspend' to the '/etc/default/grub' but this doesn't work.

Someone who has had a similar problem? Is it possible solve using some configs or just replacing the board?

lsusb

Bus 002 Device 005: ID 8087:07d9 Intel Corp. 
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 1bcf:2b80 Sunplus Innovation Technology Inc. 
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lspci

00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5)
00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM67 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
01:00.0 Network controller: Intel Corporation Centrino Wireless-N 1030 [Rainbow Peak] (rev 34)
02:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller (rev 05)

lshw

WARNING: you should run this program as super-user.
blackice                  
    description: Computer
    width: 64 bits
    capabilities: vsyscall32
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 3845MiB
     *-cpu
          product: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@0
          size: 952MHz
          capacity: 952MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp x86-64 constant_tsc arch_perfmon pebs bts nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer xsave avx lahf_lm arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid xsaveopt cpufreq
     *-pci
          description: Host bridge
          product: 2nd Generation Core Processor Family DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 09
          width: 32 bits
          clock: 33MHz
        *-display
             description: VGA compatible controller
             product: 2nd Generation Core Processor Family Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 09
             width: 64 bits
             clock: 33MHz
             capabilities: vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:28 memory:d0000000-d03fffff memory:c0000000-cfffffff ioport:3000(size=64)
        *-communication
             description: Communication controller
             product: 6 Series/C200 Series Chipset Family MEI Controller #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:26 memory:d0705000-d070500f
        *-usb:0
             description: USB controller
             product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:16 memory:d070a000-d070a3ff
        *-multimedia
             description: Audio device
             product: 6 Series/C200 Series Chipset Family High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:29 memory:d0700000-d0703fff
        *-pci:0
             description: PCI bridge
             product: 6 Series/C200 Series Chipset Family PCI Express Root Port 1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: b5
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 memory:d0600000-d06fffff
           *-network DISABLED
                description: Wireless interface
                product: Centrino Wireless-N 1030 [Rainbow Peak]
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                logical name: wlan0
                version: 34
                serial: bc:77:37:4d:97:c0
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=4.2.0-35-generic firmware=18.168.6.1 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn
                resources: irq:27 memory:d0600000-d0601fff
        *-pci:1
             description: PCI bridge
             product: 6 Series/C200 Series Chipset Family PCI Express Root Port 3
             vendor: Intel Corporation
             physical id: 1c.2
             bus info: pci@0000:00:1c.2
             version: b5
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:18 memory:d0500000-d05fffff
           *-usb UNCLAIMED
                description: USB controller
                product: uPD720200 USB 3.0 Host Controller
                vendor: NEC Corporation
                physical id: 0
                bus info: pci@0000:02:00.0
                version: 04
                width: 64 bits
                clock: 33MHz
                capabilities: xhci cap_list
                configuration: latency=0
                resources: memory:d0500000-d0501fff
        *-pci:2
             description: PCI bridge
             product: 6 Series/C200 Series Chipset Family PCI Express Root Port 5
             vendor: Intel Corporation
             physical id: 1c.4
             bus info: pci@0000:00:1c.4
             version: b5
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:2000(size=4096) ioport:d0400000(size=1048576)
           *-network
                description: Ethernet interface
                product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:03:00.0
                logical name: eth0
                version: 05
                serial: 14:fe:b5:a6:2d:78
                size: 100Mbit/s
                capacity: 100Mbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8105e-1.fw ip=192.168.0.107 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
                resources: irq:25 ioport:2000(size=256) memory:d0404000-d0404fff memory:d0400000-d0403fff
        *-usb:1
             description: USB controller
             product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:23 memory:d0709000-d07093ff
        *-isa
             description: ISA bridge
             product: HM67 Express Chipset Family LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
        *-storage
             description: SATA controller
             product: 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 05
             width: 32 bits
             clock: 66MHz
             capabilities: storage ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:24 ioport:3088(size=8) ioport:3094(size=4) ioport:3080(size=8) ioport:3090(size=4) ioport:3060(size=32) memory:d0708000-d07087ff
        *-serial UNCLAIMED
             description: SMBus
             product: 6 Series/C200 Series Chipset Family SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 05
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:d0704000-d07040ff ioport:efa0(size=32)
  *-network
       description: Ethernet interface
       physical id: 1
       logical name: wmx0
       serial: 64:d4:da:50:85:3a
       capabilities: ethernet physical
       configuration: driver=i2400m_usb firmware=i6050-fw-usb-1.5.sbcf link=no
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Adriano,

From the lsusb output you posted it seems that your Linux side is not recognizing your USB hub as two different devices. Instead of having both a USB 2.0 hub and a USB 3.0 hub, it just shows the same USB 2.0 hub twice (they have identical IDs).

For instance, on my system lsusb gives me the following:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
...

Notice there is both a 2.0 and a 3.0 hub with unique IDs. My suggestion would be to run sudo apt-get update && sudo apt-get upgrade to bring your system up to date. If this does not work, check your computer's BIOS settings to see if XHCI_Hand_off is enabled. Otherwise, go digging HERE for compatible drivers.

Good luck!

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