0

I've a Kontron KTQM87/mITX board (latest BIOS) with some USB 2.0 and some USB 3.0 ports. The machine runs Ubuntu 14.04, I've tried both with 3.13 and 4.4.6 kernels.

In BIOS, I set xHCI mode to "Enabled". I assume this makes USB 3.0 on.

When I connect a USB3/2 device (such as a mass storage), it only appears as a hi-speed device. When I connect a USB3-only device (Intel Realsense), it doesn't appear at all, not even a single line in dmesg.

Here's my lsusb -t

/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/15p, 480M
    |__ Port 1: Dev 2, If 0, Class=Vendor Specific Class, Driver=pl2303, 12M
    |__ Port 3: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 8: Dev 4, If 0, Class=Vendor Specific Class, Driver=cpc-usb, 12M
    |__ Port 9: Dev 5, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 9: Dev 5, If 1, Class=Human Interface Device, Driver=usbhid, 1.5

I assume both buses reported there are actually a single bus, but displayed once for hi-speed devices, and once for super-speed devices. I've never seen anything appear under the super-speed bus. All USB3/2 devices appear under Bus 01, which reports max speed 480M, which is hi-speed.

What can I do to make my USB 3 devices work at super-speed?

1 Answer 1

0

The problem showed to be in bad extender cables. We exchanged them for different ones and now the USB 3.0 devices show up as expected.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.