I'm running Xubuntu 14.04 on an Asus Q503UA-BHI5T16. It has an Intel wireless 7265 driver. WiFi works in Windows. But when I installed Xubuntu (completely getting of Windows), it doesn't work.

I've tried Fn+F2 but nothing happens. Nor does this code fix the problem:

echo "options asus_nb_wmi wapf=1" | sudo tee /etc/modprobe.d/asus_nb_wmi.conf

The trackpad isn't working either. But I can't fix that until I have internet.

I'm familiar with command line but am a beginner @ Linux so please explain everything step-by-step.

Thank you,


p.s. Here's the info on my computer:

lspci -nnk | grep 0280 -A2

03:00.0 Network Controller [0280]: Intel Corporation Wireless 7265 [8086:095a](rev 59)
Subsystem: Intel Corporation Dual Band Wireless -AC 7265 [8086:5110]

rfkill list all

0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: asus-wlan: Wireless LAN
Soft blocked: no
Hard blocked: no
2: asus-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no

sudo modprobe iwlwifi && dmesg | grep iwl

[10.655640] iwlwifi 0000:03:00.0: irq 144 for MSI/MSI-X
[10.657368] iwlwifi 0000:03:00.0: Direct firmware load failed with error -2
[10.657372] iwlwifi 0000:03:00.0: Falling back to user helper
[10.748013] iwlwifi 0000:03:00.0: Direct firmware load failed with error -2
[10.748017] iwlwifi 0000:03:00.0: Falling back to user helper
[10.752405] iwlwifi 0000:03:00.0: request for firmware file 'iwlwifi-7265.7.ucode' failed.
[10.752452] iwlwifi 0000:03:00.0: no suitable firmware found!

  • Your device is driven by the driver iwlwifi; however, in 14.04, I doubt that the driver version covers your rather new device. Let's do some diagnostics. Please edit your question to add the results of the following terminal commands: lspci -nnk | grep 0280 -A2 and also: rfkill list all and finally: sudo modprobe iwlwifi && dmesg | grep iwl. Welcome to askubuntu.
    – chili555
    Feb 13, 2016 at 15:09
  • @chili555 Hi! Thank you for offering to help. I added the info to my original message. ~ AnneMarie
    – AnneMarie
    Feb 13, 2016 at 19:06

1 Answer 1


As we see, your driver needs but cannot find the needed firmware. Let's try to find and install it.

Please download this file on some other computer and transfer it to the desktop of the Ubuntu computer with a USB stick of similar: https://github.com/OpenELEC/iwlwifi-firmware/archive/master.zip

Right-click it and select 'Extract Here.' Now, in the terminal:

cd ~/Desktop/iwlwifi-firmware-master/firmware
sudo cp iwlwifi-7265*  /lib/firmware
sudo modprobe -r iwlwifi
sudo modprobe iwlwifi

Your wireless should now be working.

  • Please confirm that you have a working internet connection: ping -c3 www.ubuntu.com Also, open Software and Updates and confirm that the sources, main, universe, restricted and multiverse are selected. Then try again.
    – chili555
    Feb 14, 2016 at 16:21
  • I will edit my question in a few minutes.
    – chili555
    Feb 14, 2016 at 17:39
  • It now says Wi-Fi Networks Available - Use the network menu to connect to a Wi-Fi network. (Good sign!) I went to Settings Manager > Network Connections but can't see my wireless network in the list.
    – AnneMarie
    Feb 14, 2016 at 18:10
  • It is referring to the Network Manager icon at the top: lafibre.info/images/tuto/201104_ubuntu_wifi.png
    – chili555
    Feb 14, 2016 at 18:13
  • You should have something up there unless NM is not running as expected. socsci.uci.edu/~jstern/uci_vpn_ubuntu/systray2.png Does it appear if you issue, in the terminal: nm-applet & ?
    – chili555
    Feb 14, 2016 at 18:26

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