the account is active, and I can log in using a TTY but mot through the GUI. when logged it shows the same image active with the other user account but a message saying:
No directory, logging in with HOME=/
running
$ sudo apt-get update
get
E: could not get lock /var/lib/dpkg/lock - open (11: resource temporarily unavailable)
E: unable to lock the administrative directory (/var/lib/dpkg), is another process using it?
apt-get update
error is probably an unrelated issue.