4

I have a 1TB WD Passport External HD. It was working 2 days back and is in perfect condition(its a new one). Today, my HD stopped being detected on my Ubuntu machine. The light on the HD was blinking. I connected the HD to another Windows machine as well but it does not get detected there neither. The output of lsusb is:

Bus 002 Device 010: ID 1058:0810 Western Digital Technologies, Inc. 
Bus 002 Device 006: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Even though this shows western digital being listed, the HD does not mount as a filesystem on my machine. I am using Ubuntu 14.04. Can somebody help me to debug this?

This is the information i got from dmesg:

➜  ~  dmesg | tail -30
[126666.666590] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[126666.697528] usb 1-1.4: new full-speed USB device number 59 using ehci-pci
[126666.799435] usb 1-1.4: New USB device found, idVendor=0a5c, idProduct=217f
[126666.799439] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[126666.799442] usb 1-1.4: Product: Broadcom Bluetooth Device
[126666.799444] usb 1-1.4: Manufacturer: Broadcom Corp
[126666.799445] usb 1-1.4: SerialNumber: 7CE9D3B78A2B
[126673.897500] iwlwifi 0000:03:00.0: L1 Enabled - LTR Disabled
[126673.897709] iwlwifi 0000:03:00.0: Radio type=0x1-0x2-0x0
[126674.167380] iwlwifi 0000:03:00.0: L1 Enabled - LTR Disabled
[126674.167610] iwlwifi 0000:03:00.0: Radio type=0x1-0x2-0x0
[126674.264911] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[126674.284028] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[127484.481636] usb 2-1.2: new high-speed USB device number 84 using ehci-pci
[127484.993681] usb 2-1.2: new high-speed USB device number 85 using ehci-pci
[127485.086713] usb 2-1.2: New USB device found, idVendor=1058, idProduct=0810
[127485.086717] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[127485.086718] usb 2-1.2: Product: My Passport 0810
[127485.086720] usb 2-1.2: Manufacturer: Western Digital
[127485.086721] usb 2-1.2: SerialNumber: 575839314131345532353338
[127485.086993] usb-storage 2-1.2:1.0: USB Mass Storage device detected
[127485.087087] scsi456 : usb-storage 2-1.2:1.0
[127486.086368] scsi 456:0:0:0: Direct-Access     WD       My Passport 0810 1049 PQ: 0 ANSI: 6
[127486.086731] scsi 456:0:0:1: Enclosure         WD       SES Device       1049 PQ: 0 ANSI: 6
[127486.090103] sd 456:0:0:0: Attached scsi generic sg1 type 0
[127486.090245] ses 456:0:0:1: Attached Enclosure device
[127486.090396] ses 456:0:0:1: Attached scsi generic sg2 type 13
[127516.675224] usb 2-1.2: reset high-speed USB device number 85 using ehci-pci
[127516.767987] ses 456:0:0:1: Failed to get diagnostic page 0x30000
[127516.768001] ses 456:0:0:1: Failed to bind enclosure -19



➜  ~  sudo smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device




➜  ~  sudo smartctl -d scsi /dev/sda -a
smartctl 6.2 2013-07-26 r3841 [x86_64-linux-3.16.0-38-generic] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

User Capacity:        128,035,676,160 bytes [128 GB]
Logical block size:   512 bytes
Logical block provisioning type unreported, LBPME=-1, LBPRZ=0
Rotation Rate:        Solid State Device
Serial number:        S0MUNEAC320201
Device type:          disk
Local Time is:        Wed May 27 12:10:27 2015 IST
SMART support is:     Unavailable - device lacks SMART capability.

=== START OF READ SMART DATA SECTION ===

Error Counter logging not supported


[GLTSD (Global Logging Target Save Disable) set. Enable Save with '-S on']
Device does not support Self Test logging
  • Does the device have enough power? Post relevant portions of logfiles... – Jan May 12 '15 at 12:09
  • Probably it's got a problem with the USB cable or worse the hard disk, although it's new. – Sadi May 12 '15 at 12:39
  • Run dmesg | tail -30 a few seconds after you connect the external disk. Post the output. This will allow us to see if the kernel recognises the disk at all. You can also install smartmontools: sudo aptitude install smartmontools and run: sudo smartctl --scan and then post the output as well. If your disk is shown in the above command's output, run: sudo smartctl -d <type_shown_above> /dev/sdX -a and as usual, post the output. – Marcin Kaminski May 15 '15 at 1:32
  • Tojo: Did the answer below help? – Fabby Jun 17 '15 at 20:24
1

If it's a brand new hard disk that came with an enclosure: return it to the store and get a new one under warranty.

If you've mounted it yourself into an enclosure, use a different USB port/cable and if that doesn't help: same solution as above.

| improve this answer | |
  • Don't thank me! ;-) If you like my answer, just click the little grey under the "0" now turning it into beautiful green. If you do not like my answer, click on the little grey down-arrow below the 0, and if you really like my answer, click on the little grey checkmark and the little up-arrow... If you have any further questions, go to askubuntu.com/questions/ask – Fabby Jun 11 '15 at 18:37

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.