up vote 4 down vote favorite

I'm running a vanilla instance of 32bit Ubuntu 11.04 installed on the k53e laptop. The machine is up to date. I have an external laptop HDD that I'm accessing via the rocketfish RF-HD3025. The drive is not found with fdisk -l or gparted. I see the following with dmesg:

[ 2108.679866] usb 2-1.2: new high speed USB device using ehci_hcd and address 8
[ 2108.828091] scsi11 : uas
[ 2111.200568] scsi 11:0:0:0: Direct-Access     SYMWAVE  TOSHIBA MK1637GS 2C   PQ: 0 ANSI: 4
[ 2118.194699] scsi 11:0:0:0: uas_eh_abort_handler tag 0
[ 2118.194713] scsi 11:0:0:0: uas_eh_device_reset_handler tag 0
[ 2118.194721] scsi 11:0:0:0: uas_eh_target_reset_handler tag 0
[ 2118.194727] scsi 11:0:0:0: uas_eh_bus_reset_handler tag 0
[ 2118.266857] usb 2-1.2: reset high speed USB device using ehci_hcd and address 8
[ 2118.408428] scsi 11:0:0:0: Device offlined - not ready after error recovery
[ 2118.408507] scsi 11:0:0:0: rejecting I/O to offline device
[ 2118.408528] scsi 11:0:0:0: rejecting I/O to offline device
[ 2118.410213] scsi 11:0:0:1: Enclosure         SYMWAVE  SES              2C   PQ: 0 ANSI: 4
[ 2118.410448] scsi 11:0:0:2: uas_sense_old: urb length 26 disagrees with IU sense data length 510, using 18 bytes of sense data
[ 2118.411282] sd 11:0:0:0: Attached scsi generic sg2 type 0
[ 2118.411512] ses 11:0:0:1: Attached Enclosure device
[ 2118.411673] ses 11:0:0:1: Attached scsi generic sg3 type 13

I loaded Ubuntu 10.10 via flashdisk and it mounts the drives fine. I can also access the disk via Windows 7. Seems to be just Ubuntu 11 at the moment. Any ideas on what I can do to get it mounted? I'm relatively new to troubleshooting Ubuntu issues.

UPDATE: I can see the device now via lsusb. Here are the details.

Bus 002 Device 003: ID 1ca1:18a9  
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.10
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0 
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  idVendor           0x1ca1 
  idProduct          0x18a9 
  bcdDevice           43.07
  iManufacturer           1 
  iProduct                2 
  iSerial                 3 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           85
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0x80
      (Bus Powered)
    MaxPower              500mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk (Zip)
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x84  EP 4 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       1
      bNumEndpoints           4
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     98 
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x01  EP 1 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
        INTERFACE CLASS:  04 24 01 00
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
        INTERFACE CLASS:  04 24 02 00
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x84  EP 4 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
        INTERFACE CLASS:  04 24 03 00
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x05  EP 5 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
        INTERFACE CLASS:  04 24 04 00

UPDATE #2

If I wait for a minute, I get these additional lines with dmesg:

[ 3184.660662] sd 11:0:0:0: uas_eh_abort_handler tag 0
[ 3184.660679] sd 11:0:0:0: uas_eh_device_reset_handler tag 0
[ 3184.660687] sd 11:0:0:0: uas_eh_target_reset_handler tag 0
[ 3184.660699] sd 11:0:0:0: uas_eh_bus_reset_handler tag 0
[ 3184.732711] usb 2-1.2: reset high speed USB device using ehci_hcd and address 7
[ 3184.874194] sd 11:0:0:0: Device offlined - not ready after error recovery
[ 3184.874267] sd 11:0:0:0: rejecting I/O to offline device
[ 3184.874290] sd 11:0:0:0: rejecting I/O to offline device
[ 3184.874301] sd 11:0:0:0: rejecting I/O to offline device
[ 3184.874309] sd 11:0:0:0: [sdb] READ CAPACITY failed
[ 3184.874313] sd 11:0:0:0: [sdb]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 3184.874321] sd 11:0:0:0: [sdb] Sense not available.
[ 3184.874330] sd 11:0:0:0: rejecting I/O to offline device
[ 3184.874338] sd 11:0:0:0: [sdb] Write Protect is off
[ 3184.874344] sd 11:0:0:0: [sdb] Mode Sense: 00 00 00 00
[ 3184.874351] sd 11:0:0:0: rejecting I/O to offline device
[ 3184.874358] sd 11:0:0:0: [sdb] Asking for cache data failed
[ 3184.874363] sd 11:0:0:0: [sdb] Assuming drive cache: write through
[ 3184.874863] sd 11:0:0:0: [sdb] Attached SCSI disk

UPDATE #3

I gave up on trying to get this working. I loaded up Ubuntu 10.10 so I could get all the files. While there, I recorded what dmesg said when the drive successfully loaded. Hope this helps someone.

[  142.777698] usb 2-1.2: USB disconnect, address 3
[  151.417332] usb 2-1.2: new high speed USB device using ehci_hcd and address 5
[  151.561647] scsi8 : usb-storage 2-1.2:1.0
[  153.928689] scsi 8:0:0:0: Direct-Access     SYMWAVE  TOSHIBA MK1637GS 2C   PQ: 0 ANSI: 4
[  153.929984] sd 8:0:0:0: Attached scsi generic sg3 type 0
[  153.930523] sd 8:0:0:0: [sdc] 312576000 512-byte logical blocks: (160 GB/149 GiB)
[  153.931639] sd 8:0:0:0: [sdc] Write Protect is off
[  153.931653] sd 8:0:0:0: [sdc] Mode Sense: 67 00 10 08
[  153.931660] sd 8:0:0:0: [sdc] Assuming drive cache: write through
[  153.935251] sd 8:0:0:0: [sdc] Assuming drive cache: write through
[  153.935263]  sdc: sdc1 sdc2 < sdc5 sdc6 sdc7 sdc8 >
[  154.017342] sd 8:0:0:0: [sdc] Assuming drive cache: write through
[  154.017353] sd 8:0:0:0: [sdc] Attached SCSI disk
[  155.238996] EXT4-fs (sdc7): recovery complete
[  155.239455] EXT4-fs (sdc7): mounted filesystem with ordered data mode. Opts: (null)
share|improve this question
up vote 3 down vote

Suggested solution:

Try not permitting umount to call smart test for this disc.

  • copy the file 80-udisks.rules from the directory /lib/udev/rules.d to the directory /etc/udev/rules.d

i.e. 

sudo cp /lib/udev/rules.d/80-udisks.rules /etc/udev/rules.d
  • Comment out the following lines in the file /etc/udev/rules.d/80-udisks.rules that is put a # at the start of the line so that it reads as shown

i.e.

sudo nano /etc/udev/rules.d/80-udisks.rules

location in the file:

# USB ATA enclosures with a SAT layer
#KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="usb", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"

# ATA disks driven by libata
#KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="ata", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"

# ATA disks connected via SAS (not driven by libata)
#KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="scsi", ENV{DEVTYPE}=="disk", ENV{ID_VENDOR}=="ATA", IMPORT{program}="udisks-probe-ata-smart $tempnode"

The rules in the directory /etc/udev/rules.d override the /lib/udev/rules.d rules. It is recommended not to edit anything in /lib/udev/rules.d and to put personal rules into /etc/udev/rules.d

source post#6

share|improve this answer
    
Excellent walkthrough of the solution and great answer but unfortunately it didn't make any progress. The drive isn't detected and I'm finding lsusb and fdisk still can't "see" anything. I did a hard boot in case there was some loading magic but that didn't help either. – Nick Swarr Sep 12 '11 at 4:30
    
Nick - if you cant see with lsusb then have a look in your bios - do you have some usb options such as "legacy usb support"? Try toggling these on or off. – fossfreedom♦ Sep 12 '11 at 8:41
    
I'll take a look as soon as I get home. Since I can access the drives from Windows (dual boot) and Ubuntu 10.10, would that make any difference? Thanks again for your continued help! – Nick Swarr Sep 12 '11 at 18:58
    
linux is much more "sensitive" to this sort of thing - windows lets you get away with almost anything! – fossfreedom♦ Sep 12 '11 at 19:01
    
I apologize, I looked too quick. There is a new entry in the lsusb that I hadn't seen before. I'm not sure when it started showing up but it's there now. Will update the question with details... – Nick Swarr Sep 13 '11 at 4:02

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