I have an Internet connection and can browse, but I can't ping the google DNS,


nor can I ping google.com

Any ideas why this might occur?

  • 2
    Can you ping other external sites/IPs ?
    – heemayl
    Apr 11 '15 at 23:34
  • Yeah, I can ping my router, which my computer is not a member of.
    – dylan7
    Apr 11 '15 at 23:35
  • I mean can you ping e.g. or askubuntu.com ?
    – heemayl
    Apr 11 '15 at 23:37
  • No I am not able to.
    – dylan7
    Apr 11 '15 at 23:39
  • check my answer please.
    – heemayl
    Apr 11 '15 at 23:42

Your Firewall is configured to block all ICMP packets. As a result you cannot send ICMP echo request packets to external networks.

To resolve this issue you need to contact the network administrator and request that they disable this firewall rule.

  • Thank you. I am also having an issue connecting to my VPN to a router hosting a sub-network under the same network as my computer. Is the reason the same reason why I can't ping?
    – dylan7
    Apr 11 '15 at 23:45
  • Might be..a rule can be added for that too..further diagnosis needed for that......your network administrator can confirm you..
    – heemayl
    Apr 11 '15 at 23:47
  • what will the network administrator do?
    – vefthym
    Oct 11 '16 at 11:07

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.