I have a Dell Inspiron 17 r 5737 with Ubuntu 14.10. Ar the moment, my laptop is able to connect both to eth0 and wlan0 connections, but I cannot go online with any browser, with apt-get or any other software. But the strangest thing is that I AM ABLE to ping... What's happening? :(


When I try to visit a website with firefox or chrome, I don't get any message and the browser keeps 'loading' for a very long time (more than 5 min).

Then, on chromium I get 'This page is not available' while firefox keeps trying forever... I can ping but not google.com So I guess I have some DNS problem. How can I fix this?

Going to connection information my primary DNS is the address of my router ( This issue affects only my laptop and not other devices connected to my network.

wget gets stuck at 'Resolving google.com (google.com)...'

  • What happens when you try to browse something on the internet using a browser? Can you name a specific address are you able to ping but not browse to?
    – Mark Smith
    Mar 20, 2015 at 17:29
  • @Qerubin You don't need to add "SOLVED" in your title of question :) Mar 20, 2015 at 17:58
  • @KasiyA Understood, Sir! ^_^
    – Qerubin
    Mar 25, 2015 at 17:40

1 Answer 1

  1. It might be DNS problem, try to ping by IP and by some name, eg.:

    ping example.com

If the second command gives you name-resolve errors, head for fixing your DNS. First, check if /etc/resolv.conf contains proper setup for your network, you need at last a line like this:

    nameserver [your_dns_server]
  1. It might be HTTP restriction on your network, try some command-line approach, to see actual error, and a result of this request, maybe like this:

    cd ~/Desktop
    wget http://google.com

Is Desktop/index.html downloaded here? Is it HTML document starting with <!doctype html>...? Can you open it with browser? Does it contains some error text?


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