My firewall is configured to port forward traffic to 32400.

When I log into mydomain.com:32400/web I am taken to my account and I can see my Plex server in the left pane. However I get the error: We're Sorry, but we can not reach this server.

Any help fixing this issue would be greatly appreciated.


Have you done all the proper port forwarding on your router?

Look for a tutorial here.

  • My router forwards me to the Plex server webpage when I'm accessing the network internally.
    – Zach Olson
    Jan 25 '15 at 16:52
  • @Zach Exactly. You need to port forward so that you can access the internal things externally.
    – Aido
    Jan 26 '15 at 19:10
  • So yes, port forwarding has been done. Still can't see my data from externally.
    – Zach Olson
    Jan 27 '15 at 16:52

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