10

A few days ago the laptop decided to close without no relevant reason. From this day on, it randomly crashes without explanation.

This is what I (correctly?) filtered from the log files on the last crash, but I don't know what it means. At the time there are several process running: many web pages on chrome and firefox, a virtualbox machine with WindowsXP and the clamscan service.

What the root cause of the problem is? Also, do you think I have to activate the apport service in order to get more infos?

/var/log/kern.log

Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.148059] wlan0: deauthenticating from f8:35:dd:77:3a:04 by local choice (reason=3)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.176190] cfg80211: Calling CRDA to update world regulatory domain
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227383] cfg80211: World regulatory domain updated:
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227386] cfg80211:   (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227387] cfg80211:   (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227389] cfg80211:   (2457000 KHz - 2482000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227390] cfg80211:   (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227390] cfg80211:   (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227391] cfg80211:   (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)

/var/log/syslog

Nov  4 10:53:12 tigerjack89-Inspiron-7720 compiz: pam_ecryptfs: seteuid error
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> sleep requested (sleeping: no  enabled: yes)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> sleeping or disabling...
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (wlan0): device state change: activated -> unmanaged (reason 'sleeping') [100 10 37]
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (wlan0): deactivating device (reason 'sleeping') [37]
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (wlan0): canceled DHCP transaction, DHCP client pid 4656
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Withdrawing address record for fe80::6236:ddff:fe41:415f on wlan0.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Leaving mDNS multicast group on interface wlan0.IPv6 with address fe80::6236:ddff:fe41:415f.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Interface wlan0.IPv6 no longer relevant for mDNS.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.148059] wlan0: deauthenticating from f8:35:dd:77:3a:04 by local choice (reason=3)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 wpa_supplicant[1600]: wlan0: CTRL-EVENT-DISCONNECTED bssid=f8:35:dd:77:3a:04 reason=3 locally_generated=1
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Withdrawing address record for 192.168.1.152 on wlan0.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Leaving mDNS multicast group on interface wlan0.IPv4 with address 192.168.1.152.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 avahi-daemon[1102]: Interface wlan0.IPv4 no longer relevant for mDNS.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.176190] cfg80211: Calling CRDA to update world regulatory domain
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <warn> DNS: plugin dnsmasq update failed
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> Removing DNS information from /sbin/resolvconf
Nov  4 10:53:55 tigerjack89-Inspiron-7720 dnsmasq[2856]: setting upstream servers from DBus
Nov  4 09:49:27 tigerjack89-Inspiron-7720 whoopsie[1357]: message repeated 2 times: [ online]
Nov  4 10:53:55 tigerjack89-Inspiron-7720 whoopsie[1357]: offline
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227383] cfg80211: World regulatory domain updated:
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227386] cfg80211:   (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227387] cfg80211:   (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227389] cfg80211:   (2457000 KHz - 2482000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227390] cfg80211:   (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227390] cfg80211:   (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 kernel: [ 4191.227391] cfg80211:   (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (wlan0): cleaning up...
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (wlan0): taking down device.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> NetworkManager state is now ASLEEP
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (eth1): device state change: unavailable -> unmanaged (reason 'sleeping') [20 10 37]
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (eth1): cleaning up...
Nov  4 10:53:55 tigerjack89-Inspiron-7720 NetworkManager[1121]: <info> (eth1): taking down device.
Nov  4 10:53:55 tigerjack89-Inspiron-7720 dbus[1058]: [system] Activating service name='org.freedesktop.nm_dispatcher' (using servicehelper)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 dbus[1058]: [system] Activating service name='org.freedesktop.systemd1' (using servicehelper)
Nov  4 10:53:55 tigerjack89-Inspiron-7720 dbus[1058]: [system] Successfully activated service 'org.freedesktop.systemd1'
Nov  4 10:53:55 tigerjack89-Inspiron-7720 dbus[1058]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher'
Nov  4 10:53:56 tigerjack89-Inspiron-7720 anacron[6005]: Anacron 2.3 started on 2014-11-04
Nov  4 10:53:56 tigerjack89-Inspiron-7720 anacron[6005]: Normal exit (0 jobs run)

EDIT 1

While the previous contain all the logs that I thougth was relevant to the crash (inspecting the timestamps), these are the links to the full logs

The crashes occurred Nov 4 10:53:56 (actually, there was another crash about an hour earlie, but I don't know the right timestamp cause I weren't near the laptop).

Strange thing: have you noticed that there is a line with a different timestamp from the previous ones? I mean this

Nov  4 10:53:55 tigerjack89-Inspiron-7720 dnsmasq[2856]: setting upstream servers from DBus
Nov  4 09:49:27 tigerjack89-Inspiron-7720 whoopsie[1357]: message repeated 2 times: [ online]
Nov  4 10:53:55 tigerjack89-Inspiron-7720 whoopsie[1357]: offline

EDIT 2

Well, I tried again to run a clamscan, this time only inside my home directory. However, at some point, a core went over 98°C, so I stopped the process. I tried to run clamscan again in verbose mode to see if there was an error with specific files. At some point, a core temperature goes over 90°C, but this time the desktop goes off and then the computer stops. Also, I wasn't able to restart it for a while (until it is cooled down again I think). So, I think the problem is related with high cores temperature. Surely, clamscan freezes my laptop 3 times on 4 (and the only one it doesn't freeze it's because I manually force the process stop). For the previous crashes, maybe some process at a certain point starts to warm the cores; however, I don't know what process. FWIW, these are the log files filtered for the time of the event crash. syslog kern.log The strange pattern happened again. Any suggest?

Improve this question
14
  • 1
    Could you post complete content of /var/log/syslog, /var/log/kern.log and /var/log/dmesg about crash? You can add on pastebin.com and update your question with url. Usually these files are renamed during boot like /var/log/syslog.1
    – Lety
    Nov 4, 2014 at 12:24
  • @Letizia sure. Do I have to post the whole logs?
    – tigerjack
    Nov 4, 2014 at 12:32
  • Yes, I think that could help people who want to help you :)
    – Lety
    Nov 4, 2014 at 12:35
  • Hmm... could be related to this bug: bugzilla.redhat.com/show_bug.cgi?id=805285
    – MadMike
    Nov 4, 2014 at 13:45
  • @MadMike I don't know, every time the computer crashed I wasn't at the computer. Indeed, another hypotesis could be the temperature, but I don't know how to check the values (I have Psensor always running in background fwiw). Why do you think it's related to that bug?
    – tigerjack
    Nov 4, 2014 at 14:44

1 Answer 1

Reset to default
2

Try:

$ sudo service whoopsie restart

If it doesn't work, search error with:

systemctl | grep -i whoopsie

cat /var/log/syslog | grep -i error (or failure)

and show us what's appears.

Or remove the whoopsie package completely:

$ sudo apt-get purge whoopsie

The whoopsie package will now be removed from the system.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .