6

CrashPlan desktop app suddenly terminated after Splash Screen

  • This was a fresh CrashPlan install on Ubuntu 14.04 amd64 with Oracle Java 7 JDK.
  • Most of /usr/local/crashplan/log/....log was not contained relevant error messages, but I found a nice one in /usr/local/crashplan/log/ui_output.log:
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00007f313f4702a1, pid=25099, tid=139851489089280
#
# JRE version: Java(TM) SE Runtime Environment (7.0_67-b01) (build 1.7.0_67-b01)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.65-b04 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# C  [libsoup-2.4.so.1+0x6c2a1]  soup_session_feature_detach+0x11
#
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#
# An error report file with more information is saved as:
# /tmp/hs_err_pid25099.log
#
# If you would like to submit a bug report, please visit:
#   http://bugreport.sun.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

FYI: I caould attach from my Windows CrashPlan Client to this Ubuntu daemon, so the daemon was good.

8

I have found a working solution (workaround) in an Eclipse related StackOverflow article: https://stackoverflow.com/questions/20203771/eclipse-continue-crash

And @Erigami have found a CrashPlan article: https://support.code42.com/CrashPlan/Latest/Troubleshooting/CrashPlan_App_Closes_In_Some_Linux_Installations

Solution/Workaround

Have to add -Dorg.eclipse.swt.browser.DefaultType=mozilla JVM parameter to startup config of CrashPlanDesktop.

  1. Open /usr/local/crashplan/bin/run.conf with sudo
  2. Append -Dorg.eclipse.swt.browser.DefaultType=mozilla to end of GUI_JAVA_OPTS variable.
  3. Save the file. It have to looks like this:
    SRV_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx1024m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
    GUI_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -Dorg.eclipse.swt.browser.DefaultType=mozilla"
    
  4. It works! Cheers! ;)

​​Note

If you reinstall the app, the app automatically upgrades itself, then the run.conf file will be overwritten!

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