Some days ago my windows 8.1 stopped working.

The only thing I was able/forced to access was that problem-solving menu of windows offering me options to do a full wipe or restore some recovery files. As I weren't able to restore those files ("The drive where windows is installed is locked. Unlock the drive and try again") and since I really need to have the files which are on my hard drive back, I tried to gain access by using a Ubuntu Live-CD. Unfortunately I get following error message:

"Error mounting /dev/dm-6 at /media/ubuntu/DATA: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/dm-6" "/media/ubuntu/DATA"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/mapper/isw_daihaciia_RAID0SYS6': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option."

I already disabled fast StartUp. The problem occurred all of a sudden; I had Windows 8.1 running for already 2 weeks.

Thanks in advance!

  • Welcome to AU! This is a possible duplicate of askubuntu.com/q/145902/175814. At the core they come down to the same problem and solution. – David Foerster Sep 15 '14 at 19:33
  • Thanks for the reply! Is that correct: "mount - t ntfs -3g -o ro /dev/dm-6 /media/ubuntu/DATA" ? I'm just not really sure as I have different paths than the person in your link :) – Zenbook Sep 15 '14 at 19:53
  • The paths don't matter as long as the block device is readable and the mount point exists and is a directory. The command looks ok except for a small typo: it should be either -t ntfs-3g or -t ntfs, not -t ntfs -3g (notice the additional space). – David Foerster Sep 15 '14 at 19:58
  • Thanks for your help, but it did not really hep as it tells me that there is "no such file or directory"... – Zenbook Sep 15 '14 at 21:07
  • Then either the device or the mount point don't exist. – David Foerster Sep 15 '14 at 23:11

Sometimes if you have the hibernate file, you'll still face this problem. Try removing it. To do that, run the command prompt as admin and run this :

powercfg -h off

If you only want read only access, heck this : http://techhamlet.com/2014/09/unable-to-access-windows-partitions-from-linux/ (Mount the partition as read only and it will work)

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