Worked fine before, but since upgrading to Ubuntu 14.04 LTS, whilst the connection shows in Finder OK when clicking on it says "Connection failed to “XXX's remote desktop on Xxxxx”. The software on the remote computer appears to be incompatible with this version of Screen Sharing."

Desktop Sharing Preferences set to allow sharing and a password is requeted.

Everything else seems OK. Anyone got any ideas?

  • this worked just fine! thanks... – user308591 Jul 24 '14 at 5:10


Using a combination of clues from http://discourse.ubuntu.com/t/remote-desktop-sharing-in-ubuntu-14-04/1640 (which is all about VNC access) and https://bugs.launchpad.net/ubuntu/+source/vino/+bug/1281250 (which discusses the bug introduced into Vino) I have managed to resolve the matter.

Essentially you have to disable encryption on remote desktop access in Gnome due to a bug that has come to surface in Vino. However some threads tell you uncheck it in the wrong place. Follow these guidelines and you should be able to resolve it quickly.

Specifically it's

dconf > org > gnome > desktop > remote-access > require-encryption - uncheck

and NOT

dconf > desktop > gnome > remote-access > enabled - uncheck

Here is how you do it:

  1. First make sure Desktop Sharing is set up properly.
  2. Download dconf-tools by typing in Terminal sudo apt-get install dconf-tools
  3. Run dconf-Editor
  4. Expand org
  5. Expand gnome
  6. Expand Desktop
  7. Select Remote Access
  8. Uncheck Require Encryption (don't click on Set to Default as it rechecks it)
  9. Exit dconf-Editor

It should now work. Tested through a reboot and all good.

Hope it helps.

(I have got a screen shot of dconf but don't have enough points on here to post it - I am sure everyone can work it out for themselves though! :-) )

  • Worked for me, thanks for sharing! – ivalkeen May 17 '14 at 14:26
  • 2
    Fixed it for me as well. Thanks! Would be nice if the was a way (maybe there is?) to support encryption on the OS X side – Adam Carr Jul 13 '14 at 22:46
  • 21
    simpler just by typing gsettings set org.gnome.Vino require-encryption false for disabling encryption on Ubuntu side – Raffi Sep 23 '15 at 18:49
  • 3
    Even after disabling "Require Encryption" and rebooting my Debian machine, I can't get OS X El Capitan to connect. Screen Sharing just hangs after asking for my password of vnc://192.168.X.Y:5900. The app Chicken of the VNC does work, though. – jamshid Dec 9 '15 at 2:44
  • 1
    This advice is still current at the time of writing this, thank you! A couple of additional discoveries, since my connection to the Ubuntu remote was hanging on my host macOS: 1. In dconf-Editor, I needed to uncheck "prompt-enabled" 2. I also needed to modify "authentication-methods" to ['vnc'], and in the Desktop Sharing application I needed to set a password. – Chris Dec 19 '17 at 0:51

protected by Community Aug 28 '14 at 6:54

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