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Trying to upgrade my ubuntu. I haven't used it in a while and want to upgrade it to 13.10 I understand I have to go from 12.04 to 12.10 to 13.04 to 13.10. But when I am in the terminal and enter

sudo do-release-upgrade

and the terminal asks me for my password. When I enter it in, it informs me "Sorry, try again". I already went in recovery and reset my password thinking I forgot it but it still will not take the new password. What can I do?

P.S. I'm a beginner at linux. Sorry if I did not include any information that will help you guys help me. Thanks in advance.

closed as off-topic by Florian Diesch, Braiam, Seth, Warren Hill, Lucio Dec 5 '13 at 2:49

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This describes a problem that can't be reproduced that seemingly went away on its own or was only relevant to a very specific period of time. It's off-topic as it's unlikely to help future readers." – Florian Diesch, Braiam, Seth, Warren Hill, Lucio
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Can you try running sudo -i to check if it's a problem with your password / sudo? – Davidson Chua Dec 2 '13 at 3:13
  • su root recognized my password. I think it has to do with the sudo commands. @DavidsonChua – RazaHuss Dec 2 '13 at 3:20
  • Do you have a root user if you used su root? In which case, you can try running do-release-upgrade after su root – Davidson Chua Dec 2 '13 at 3:24
  • No upgrade was found? @DavidsonChua – RazaHuss Dec 2 '13 at 3:26
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    If your problem is solved, please accept an answer to mark the question as answered. – Davidson Chua Dec 2 '13 at 3:41
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Try su root then enter your password.

If it says "Sorry, try again" it means that you are entering the wrong password.

As you have said that you are not using an account password, I would strongly suggest that you do for added security. I believe that you are not able to sudo because your account doesn't have a password. Remember that su uses the root password while sudo uses your account password. This might be the reason why su root works and sudo doesn't.

After adding an account password, add your account to the sudoers group by adduser <username> sudo

If it succeeds, you should have root privileges. Upon attaining root, type do-release-upgrade.

  • My password was correct when inputting su root but when using the sudo command it does not recognize it. I went into update manager settings and changed 'Notify my of a new Ubuntu version: For long-term support versions' // to 'For any new release' . It asks for my password but still did not accept it. upon entering do-release-upgrade , ubuntu checked for a new release but did not find any. – RazaHuss Dec 2 '13 at 3:19
  • Are you a member of the sudoers group? Maybe you can try to add your user account to it. Try sudo su then adduser <username> sudo – Chester Dec 2 '13 at 3:21
  • Still ask for password when using sudo commands @chester – RazaHuss Dec 2 '13 at 3:23
  • Sorry, just edited my previous comment. Please try above. – Chester Dec 2 '13 at 3:23
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    @DavidsonChua, yeah thanks, haven't noticed. @RazaHuss, try su root then adduser <username> sudo. By the way, are you using the correct password? Remember that su uses the root password while sudo uses your account password. – Chester Dec 2 '13 at 3:28
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In such a situation, there are a few possible problems with your setup.

To identify the problem, take the following steps (this not only applies to RazaHuss, but also anyone encountering similar problems):

  1. Try running sudo -i. If it works, the problem is not with your sudo. Check your release upgrade settings under System Settings -> Software and Sources. If the problem is with sudo, move on to step 2.

  2. If it returns the same problem, check if you are a sudoer. Log into a sudoer account or become root using su, and run adduser <username> sudo. If this does not solve the problem, move on to step 3.

  3. As your user account, run passwd and try setting your password again to make sure the problem is not with your password.

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If you run upgrade you should add -d. So run

sudo do-release-upgrade -d

Advice: Clean install will be much simpler. Download the latest Ubuntu from Official website and Install it .

Bacause first of all for upgrading to 13.10 you have to upgrade to 12.10 -> 13.04 -> 13.10. it will be tedious process and waste your time and Internet Data Usage as well.

And the chances of Appearing Errors will be more, kernel issues . So just make a new fresh installation , after making backup of Home and copying source list .

hope it helped you.

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