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Whenever I plug a set of headphones or an aux cable into the headphones jack the computers speakers turn off, but no audio comes out of the headphones or the aux cable.

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First of all, lets keep it Ubuntu related ;) and second that means your plugin in the wrong aux port:) their are many times two audio ports, and only one will work with most headphones, also certain headphone aren't compatable

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Updating ALSA by going to https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS fixed the problem.

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  • updating how? please explain fully what you did otherwise a future reader of this question will not have any idea how you resolved this.
    – fossfreedom
    Nov 13 '13 at 11:47

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