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I connect my Android phone to Ubuntu 13.10 through USB to access to its internal storage.

Whenever I try to open a file directly from the phone memory, it displays an error saying that the file couldn't be loaded with this error message:

libmtp error: unknown error.

But when I copy and paste the same file to my PC, I can open it.

For instance, with an image:

could not load image '<filename>' libmtp error: unknown error.

What could be the problem? Is there a workaround?

closed as off-topic by Braiam, Lucio, Warren Hill, Eric Carvalho, Jorge Castro Apr 8 '14 at 23:31

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Bug reports and problems specific to development version of Ubuntu should be reported on Launchpad so that developers can see, track and fix these issues." – Braiam, Lucio, Warren Hill, Eric Carvalho, Jorge Castro
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Are you still experiencing this problem? Make sure you are running an up-to-date version of Ubuntu and report back. Thanks! – Seth May 5 '14 at 19:10
  • It's the first result when searching this error. It would be good to have a lead to a solution here. I still get this error in March 2016 with up to date software. – Max N Mar 3 '16 at 7:20

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