I cannot install my updates. I used the following information How do I fix a "Failed to download package files" error? but it didn't work.

In the software sources window under the "ubuntu software" tab everything except the source code is checked. Under the "other software" tab I have Canonical Partners and Canonical Partners (Source code) and that's all.

When i try to update my software it says:

Failed to download repository information

Check your Internet connection.

I have ubuntu 12.04LTS

please help

  • can you ping Google? ping -c 5 www.google.com May 9, 2013 at 23:08
  • Try to upgrade your system via the terminal: <code>sudo apt-get update && sudo apt-get upgrade</code> Please copy the output, then we will be smarter :) Anyway, do you have a proper internet connection?
    – lukibeni
    May 10, 2013 at 7:34

1 Answer 1


I have the same issue. Software Updater barely tries and then gives up saying to check my internet connection.

It works fine when I do it from the terminal, as lukibeni suggested.

sudo apt-get update
sudo apt-get upgrade

Updating from the terminal I get consistent 100kB/s down, which isn't broadband speeds, but it clearly works just fine, Software Updater. At least for some subset of users, the software updater tool is mostly broken.

I see another answer (https://askubuntu.com/questions/276191/software-updater-wont-update-says-to-check-internet-ubuntu-12-10?rq=1) about going into the software sources options and changing the server you get updates from. That didn't work for me.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.