I've been having a number of problems with Ubuntu One and neither Canonical nor 7Digital have been able to help.

Firstly, months ago I placed an order and was charged double the actual price, $2 for each song.

Secondly, I ordered songs last night, about 12 hours ago, and they are still pending delivery despite the claim that purchased songs "Are magically delivered to your Ubuntu One cloud in an instant."

Does anyone know who else I could get in touch with? I want to support Ubuntu by purchasing my music from its store, but I can't continue to do so until this is resolved.

  • 3
    You need to contact U1 support via one.ubuntu.com/help/contact to get support.
    – dobey
    Jan 3, 2013 at 14:37
  • 1
    He is not a simple user and the rule is not undocumented. We are all wanting to help you out, but these cases unfortunately its out of our hands and control as you can understand. Jan 5, 2013 at 0:12
  • 1
    @Razick No one downvoted this. The downvote was done automatically by the system, when the question was closed as off-topic. (If someone had, though, so what? The amount of reputation you lose is minuscule, and voting exists to let people express an opinion, not to serve as reward/punishment.) Jan 5, 2013 at 1:32
  • 1
    @Razick no worries man, it was more to document it (in case someone ends up on this post looking for answers like you) than another thing. Jan 5, 2013 at 17:03
  • 1
    Anything we can do for you, let us know. Jan 5, 2013 at 17:03

1 Answer 1


Our server that handles these downloads crashed over the holidays, so it's currently working through the backlog of files to be downloaded. You should see the music show up in your account soon. I'm very sorry for the trouble.


Chase Livingston

  • Thank you for answering part of my question, is there anyway for me to get in touch with Canonical about the billing issues though? The contact link posted as a comment above was not answered when I used it months ago.
    – Razick
    Jan 4, 2013 at 22:14
  • You use the contact support link I mentioned above. It will be answered. If it wasn't answered months ago for you, we're sorry about that. Perhaps an e-mail didn't make it through or something.
    – dobey
    Jan 5, 2013 at 14:16

Not the answer you're looking for? Browse other questions tagged or ask your own question.