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I have some problems with the way my app is published due to a name change. Also, I want to inquire as to if/how my application can be made available for Oneric Ocelot, and when they come out future versions of Ubuntu.

I also wanted to know if there way a way to provide license keys to users who purchased before I added them. The keys are not used for DRM, but to allow users to download versions of my software for other Linux distributions, so it's kind of important that I provide them.

Is there anywhere I can ask this sort of thing? I sent a question asking if it's possible to release my application on Oneric Ocelot via the application feedback tab, however, it hasn't been answered in two updates.

EDIT: Still no luck... is there anyone who can provide some assistance?

  • Hi Razick what is the name of your application? – David Pitkin Jul 30 '12 at 18:35
  • @DavidPitkin Swiftcrypt, formerly CryptWiz. – Razick Jul 30 '12 at 19:36
  • @DavidPitkin was there a reason you asked? – Razick Aug 4 '12 at 4:21
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As far as I know the contact form is your best bet. It normally takes some time to get a reply though as Canonical does not yet seem to have the capacity to answer such detailed questions quickly, but you should be able to get a response through the contact form eventually.

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  • What contact form? – Razick Jul 30 '12 at 19:10
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    I think commercial devs (who pay for the dev program) may get some kind of priority support...? – ish Jul 30 '12 at 19:12
  • Commercial developers don't pay except for the 20% commission on sales. I believe there is a way to get a support representative and extra help from Canonical through the partner program, however, I am not an Ubuntu Software Partner. – Razick Jul 30 '12 at 19:16
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    OK, I thought this and commercial apps were the same program but apparently not...I'd try IRC, a lot of the Canonical people hang out there and perhaps someone can help. – ish Jul 30 '12 at 19:28
  • I never seem to get a reply via IRC, but thanks for the suggestion. – Razick Aug 4 '12 at 4:00
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Based on his answer to this question re commercial apps, you may want to contact Michael Nelson at Canonical via IRC on freenode (nick: noodles775).

Also, in general try joining channel #ubuntu-app-devel on freenode IRC and just asking, a lot of the Canonical people hang out there and someone may be able to help or at least point you in the right direction.

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  • I never seem to get a reply in #ubuntu-app-devel,I'll try Micheal. – Razick Aug 4 '12 at 4:00
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An Application Review Board member can be contacted by clicking their name from the feedback screen, which will take you to a Launchpad page allowing you to sign in and view their email address (assuming they have provided it).

A member of the board has emailed me and been extremely helpful, more than he needed to be.

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