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I have reinstalled Ubuntu 23.10 three times, but I cannot get the App Center to open. App Store opens as a blank white screen. I have booted in safe mode and run the fix packages program. After rebooting, the App Center opens as normal. Everything works, but after shutting down the next time I power up I get the same problem.

How can I make this fix persistent without needing to boot into safe mode every time?

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  • Please clarify your specific problem or provide additional details to highlight exactly what you need. As it's currently written, it's hard to tell exactly what you're asking.
    – Community Bot
    Commented Oct 29, 2023 at 16:08
  • Sorry, for the lack of detail. App Store opens as a blank white screen. I have booted in safe mode and run the fix packages program. After re-booting the App Centre opens as normal. Everything works, but after shutting down the next time I power up I get the same problem. Does anyone have a solution to this problem. I would appreciate any help given. Commented Oct 30, 2023 at 12:47
  • To guiverc, I wasn't aware I was griping. Merely asking for help! Commented Oct 30, 2023 at 12:51
  • 1
    @guiverc I don't see any griping here. At worst, I can detect a mild annoyance in the (now removed) suggestion that the OP might have been better off staying with a previous version, which i understandable.
    – terdon
    Commented Oct 30, 2023 at 15:06
  • @karell using killall snap-store gets the answer no process found. Commented Oct 30, 2023 at 23:36

4 Answers 4

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In Ubuntu 23.10 and later the App Center app is a snap package that is called snap-store. You can reload the list of available software in the App Center by closing the app and then pressing the keyboard shortcut Ctrl + Alt + T to open the terminal and running the following commands:

killall snap-store
snap-store # reopen the App Center

This usually solves the problem. If it still doesn't work try reinstalling the App Center app.

sudo apt update
sudo apt purge snap-store```
sudo apt install snap-store
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  • 1
    I didn't have the snap-store installed on my now noble system, but it was added only for new installs of 23.10 (this system was installed during alpha). When installed on this system, I had exactly what the OP Barry reported as occurring.. For me these instructions worked perfectly (thus my upvote). I fear however the issue maybe related to server issues on Canonical infrastructure (I'm getting a lot of 50x errors with rmadison etc) thus the re-occurrence & there maybe no fix for that except patience?
    – guiverc
    Commented Oct 30, 2023 at 22:46
  • this did not solve the same issue i had too
    – cmak.fr
    Commented Nov 18, 2023 at 17:12
  • I tried doing the steps answered by karel and unfortunately snap-store does not exist anymore on a clean install. Unable to locate package.
    – Sugar
    Commented Dec 8, 2023 at 1:15
  • @Sugar In Ubuntu 23.10 and later the App Center app is a snap package that is called snap-store. App Center is installed by default in Ubuntu 23.10 and later. To install it run sudo snap install snap-store
    – karel
    Commented Dec 8, 2023 at 2:04
  • I am having this issue, too, where opening the App Center is only showing a blank window. Running "sudo snap remove snap-store" and "sudo snap install snap-store --channel=latest/stable/ubuntu-23.10" did not help; the problem persists.
    – Rebel
    Commented Dec 8, 2023 at 22:48
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I was having the same issue, but I use Ubuntu 24.04 LTS version, when I type the command that @karel gaves:

killall snap-store
snap-store # reopen the App Center

this message appears:

Gtk-Message: 17:33:51.258: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
flutter: INFO snap-store: Logging to /home/seif-eddine/snap/snap-store/1124/.local/share/snap-store/snap-store.log
No provider of glFenceSync found.  Requires one of:
    Desktop OpenGL 3.2
    GL_ARB_sync
    OpenGL ES 3.0
    GL_APPLE_sync
Aborted (core dumped)

when I go to

Settings ⇨ Apps ⇨ App Center ⇨ Permissions and turn off opengl,

the App Center just works fine.

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  • Ubuntu 23.10 in Virtualbox on MacOS 13.6 - this worked for me. Commented May 26 at 10:13
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When I run with a discrete video card it opens.

Right-click the mouse and choose "Launch using discrete Graphics Card"

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  • Right-click the mouse and choose " Launch using discrete Graphics Card"
    – 9irep
    Commented Dec 22, 2023 at 18:13
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Another solution:

You can reinstall it with the command-line Snap:

sudo snap remove snap-store

sudo snap install snap-store

this will install the latest version from snap-store but with the old look.

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