I purchased Amnesia (game) from the Ubuntu Software Centre. It crashes on startup every time and I therefore want to return it for a refund. I can't find a way of doing so through the USC and, strangely, I can't find any trace of this having been asked before (maybe bad googling on my part). So the question is: how do I return a purchase and get a refund through the USC?

EDIT Installing proprietary driver for AMD catalyst fixed Amnesia, but I still think this is an important question because it's basic customer service for any purchase. I'd therefore appreciate any answers anyone can find and I will continue to look too. If I find the answer I'll post it here.


From Ubuntu Software Centre Terms of Service clause 3 a :

Payment for apps is due at the time you purchase the app. You will be asked to enter your credit card number and we will charge your credit card at the time of purchase. Fees are charged in the currency in which you make your purchase. All fees are non-refundable.

  • 4
    Thanks Samik. I must say I'm slightly disappointed with those terms of service, and I'm not sure they're compatible with either the 1979 Sale of Goods Act legislation.gov.uk/ukpga/1979/54 or the distance selling regulations legislation.gov.uk/uksi/2000/2334/contents/made in the UK (which entitle someone to a refund if the goods they bought aren't fit for purpose or even if they change their mind soon after purchase). I can understand resisting refunds for changes of mind, but if you sell something that doesn't work it's just bad service not to allow returns. Jun 1 '12 at 22:53
  • I think this issue should be brought to the notice of Canonical. They must have considered the issue and has an explanation for this.
    – Samik
    Jun 1 '12 at 23:02
  • Good point. I'll look for an appropriate message board/email address tomorrow. I agree they'll probably have thought of this, so I'll be interested to find out what their explanation is. Jun 1 '12 at 23:06
  • Software is typically non-returnable once open or used. Do stores in the UK let you carry in opened boxed software for full refunds? If you purchase a downloadable game from such a store, say Amazon.co.uk, can you return it for a full refund?
    – ish
    Jun 2 '12 at 5:49
  • 2
    @izx yes the merchant has no option if the goods they sold weren't fit to perform the purpose for which they sold them. Jun 2 '12 at 8:02

Here's a link to the official FAQ about purchases and refund, which means you can get a refund. You just have to write an email to pay-support@canonical.com with the purchase receipt.

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