I want to report a bug in the content on the Ubuntu website. I don't know how to properly do this because:

  • This is not a bug in the web server, or in the way a page is coded. It is a content problem, not an interface problem.

  • This is not a broken link, or any other problem that could be trivially fixed by anyone who is not empowered to make substantive content changes to the website. It is unclear how this should best be fixed, and someone (or some group of people) will have to make a decision about that.

  • This is not a bug in the help documentation hosted at https://help.ubuntu.com.

  • This is not a bug in community-contributed content.

The bug I want to report is that, at http://www.ubuntu.com/download/desktop/alternative-downloads, the "Text-based installation" section doesn't explain clearly to an inexperienced person that the text-based installation CD is the "alternate CD", and gives a link that doesn't make it easy for a novice to find the right .iso image. I am only including this description here in case it helps people tell me how to report this issue. I am not trying to use AskUbuntu to file a bug report. Honest! ;-)

Where should I go and/or who should I contact, to report this? Is there a Launchpad project for the website content that is neither community-contributed nor hosted in the help subdomain?

I know there is an ubuntu-website Launchpad project, and I have seen this question which says that website problems should be reported there. Is that also the right place to report "pure content" problems like the one I have encountered?

Since I originally posted this question, aking1012 has pointed out in chat that at least one bug filed against ubuntu-website and accepted is, like this one, a non-trivial content issue. This suggests that I can just report this against ubuntu-website...but if anyone has a definitive answer with documentation (or just more examples of such bugs, or personal experience, or if you maintain the Ubuntu website), I'd still welcome an answer here.

  • 3
    wow, what happened to the old page, it now just throws you into a random mirror, what is any new user supposed to do with this? ftp.ticklers.org/releases.ubuntu.org/releases – Mateo May 27 '12 at 20:22
  • @mateo_salta Since you seem to be able to "reproduce" this and agree it's a bug, you may want to indicate you're affected at the bug report (with the green "This bug affects..." link). That should move the process along. – Eliah Kagan May 28 '12 at 3:07
  • In case anyone is interested, there's currently a discussion going on in the bug about how best to fix the website problem. – Eliah Kagan May 28 '12 at 8:20

Your suspicion is correct. Website (including content) issues should be reported against ubuntu-website.

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.