1

I have got a brand new Dell XPS Plus 9320. It came with Windows 11 but I installed Linux on it (Ubuntu 22.04).

So far, I have made everything work except the webcam.

The webcam is not detected at all.

I have double-checked it is enabled in the UEFI menu.

I have tried disabling it, rebooting and enabling it again.

lsusb does not show anything camera. There is no /dev/videoX device in the system.

I have asked Dell's support and they told me to install Windows to diagnose the problem (which I will not do).

Any suggestions on how to research further?

Thanks.

EDIT: here is the output of lsusb

→ lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 27c6:63bc Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC
Bus 003 Device 002: ID 8086:0b63 Intel Corp. USB Bridge
Bus 003 Device 004: ID 8087:0033 Intel Corp. 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

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7
  • Pop!_OS is off-topic here. Jun 19 at 18:15
  • ok, but I have the same problem on 22.04. I am going to rephrase the description then.
    – jfc
    Jun 19 at 20:58
  • Please add output of lsusb to your question.
    – Pilot6
    Jun 20 at 6:05
  • I have just added the output of lsusb
    – jfc
    Jun 20 at 18:20
  • 1
    I have the same problem on a model shipped with Ubuntu 20.04 and immediately upgraded to 22.04. Everything seemed to work fine on 20.04 but now I cannot detect webcam, fingerprint reader and some other device I'm not sure what it was but I noticed it disappeared (looking in the "additional drivers" section of the software and updates settings.
    – Earendil
    Jun 22 at 13:00

1 Answer 1

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The camera is also not working in fedora 36 by default. The fingerprint reader does work without any configuration though.

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