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I have connected my motorola G5S Plus phone to Ubuntu 20.04 PC by USB and I have installed mtp-tools .

When clicking the phone dock icon, I get an empty folder screen in Nautilus . The phone is mounted . Then I choose the option "open in terminal" and entered

mtp-detect

This is what was displayed in terminal :

libmtp version: 1.1.17

Listing raw device(s)
Device 0 (VID=22b8 and PID=2e82) is a Motorola Moto G (ID2).
   Found 1 device(s):
   Motorola: Moto G (ID2) (22b8:2e82) @ bus 2, dev 9
Attempting to connect device(s)
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Unable to open raw device 0
OK.
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  • 1
    Some Android phones nowadays have more security implemented. They are required to unlocked after connecting via USB in order to appear in file manager.
    – Kulfy
    Feb 5, 2022 at 11:46
  • @Kulfy, how am I supposed to do that ?
    – Hankbonk
    Feb 5, 2022 at 12:03
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    By unlocking I mean unlocking screen. Does your mobile phone has password/PIN?
    – Kulfy
    Feb 5, 2022 at 12:04
  • yes, a PIN code
    – Hankbonk
    Feb 5, 2022 at 12:23
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    I used to have a Moto G5. I had to go into the phone settings and select a file transfer method. It will default to "charge only" and refuse connections. And then it will keep switching back to charge-only when you are not looking
    – user535733
    Feb 5, 2022 at 14:07

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