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I have an external hard. However, when I want click on it in order to write its password to access it. I get this error

no .filesystem or .encrypted interface on d-bus object ubuntu

I don't get the password box in order to write the password in it.

thanks in advance

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    More info is needed. Is this an encrypted hard drive? How are you trying to access it?
    – David
    Commented Oct 6, 2021 at 6:42
  • And, if encrypted, how exactly was it encrypted? Commented Oct 6, 2021 at 6:44
  • it is encrypted hard drive. I tried to access it by my windows laptop and it works fine. it is a bit-locker encryption Commented Oct 6, 2021 at 6:46

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