My IP address has been banned from the Ubuntu forums for spam but I have no knowledge of the spam or what could be happening. I have been in touch with the admins there but they refuse to help basically saying "We will un-ban you when you stop the spam." Since I don't know what is happening it feels to me like a security problem or maybe a virus on my Ubuntu machine is sending spam? I know people say that Ubuntu is virus proof but could this be an exception?
This has been explained to you in multiple emails.
We do not blacklist IP addresses for single spam posts. We block IP addresses for sustained spam over days or more often weeks.
If we unblock your IP, you will post once or twice on the forums, then the spam will start, and we will then have to block the IP again.
So the solution is to either :
Ask you to stop spamming the forums. You say you are not and I believe you. So ...
You will have to wait until the party or parties responsible stop spamming the forums. We review banned IP addresses from time to time and will reverse the ban when the spam stops.
In the mean time you will have to use other support methods such as Ask Ubuntu, irc, or launchpad.
Why are you re-installing your OS ? I never advised that. How does that stop some third party from spamming the forums from your IP ?
You can lodge a complaint with your IP provider or you can contact the local authorities, but often they are disinterested. If you do identify the spammer, and get them to stop, I will unban your IP. Otherwise we wait them out. They usually go away eventually .... Sometimes they come back and are re-banned. In the case of your IP, with the previous history, it is likely to remain banned for some time.
We are blocking an 'block' of IPs - so in other words, because of the way your ISP gives you an IP address, someone on your block of IPs (aka, someone in your internet phone number area code) is spamming and so it's easier for us to block the entire block instead of just the specific spammer IP, since it changes every day.
Your WiFi is not secure.
Your ISP is cycling IPs in a really odd fashion.
It could be that someone else has got your account details and is posting spam using them from other computers. So I would try changing your password to exclude that possibility and see if that causes the spam to stop.
I have done some further investigation and have been able to unblock the IP address you mentioned in your email - and have emailed you about this. You should be OK now, but we will need to monitor use of this IP address in case it is being spoofed by a persistent spambot.
If the problem is with your Ip. You could reset your router and get a new global Ip. that way you would get a new Ip that is not in use, and you wont spam. If now there isn't something wrong with your computer.
- Check your network, how many clients are connected?
- It could be that your wireless isn't secure enough, change the password, change the name and change the encryption type.
- Do you know who ownes the clients on your network?
Not a Virus
it's not a virus. a virus is a program that installs on your computer by itself, it's really unlikely that it's a virus.
But it could be a trojan. A program that you have installed and isn't what you think it is.
this is ubuntu.com's offical antivirus page. I hope you find what you are looking for there. I still think a fresh install is the best way to go.
It's far more likely that your account has been hacked in a manner which is nothing to do with your computer. Ask the administrators if they can reset your password for you.