I've been trying to make my JBL TUNE500BT Headset work on Ubuntu 20.04, installed on Dell Vostro 5490, for two weeks, without success. When connecting the Headset, the service even finds the device, but at the time of connecting, there is a failure.

  • I already updated the driver "by hand";
  • I have reinstalled blueman and all dependencies;
  • I have already entered countless links with guidelines, changing modules and settings.

Has anyone in this group experienced anything like this? enter image description here enter image description here

I appreciate if anyone can guide me.

I'm not alone: https://linux-hardware.org/?id=usb:8087-0aaa

  • * More informations: my bluetooth device is "ID 8087:0aaa Intel Corp. Bluetooth 9460/9560 Jefferson Peak". I found an update job for the driver (linux-hardware.org/?id=usb:8087-0aaa), but I don't know how to update.
    – Pereira
    Apr 23 at 4:54
  • Do you have any other bluetooth devices (especially headsets) that do work on your computer? I would also test another bluetooth headset (even just a cheap $10 one from Best Buy) to make sure that bluetooth can successfully connect. Apr 24 at 22:34
  • @elijah-cruz-webservices I just tested it with the Bluetooth headset 'Redmi AirDots S' and it worked perfectly.
    – Pereira
    Apr 25 at 13:14
  • I have the same Bluetooth adapter and can't pair with my new headphones either: askubuntu.com/q/1356008/303 Aug 15 at 0:08

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