I have a Dell XPS 9310 with 20.04 installed from the factory. Everything is working mostly fine, except that my computer freezes every now and then (about once a day). Most of the time, this happens when the screen is locked, though I have observed this while I am using the computer as well. How can I debug this issue? (I have already run memtest, and it found no memory errors.)

  • 1
    Have you tried Dell's customer support? If this computer is still under warranty Dell should fix it.
    – user68186
    Feb 21, 2021 at 23:25
  • I am having the same issue with my brand new Dell XPS. I will be contacting dell tomorrow to discuss debugging it. I have found the freezing/crashing is only happening during wake up, on light load, and when browsing chrome. when I am playing games it works better than expected.
    – Sean
    Mar 8, 2021 at 12:20
  • @Sean I managed to solve my issue, and posted an answer below. Hope it is useful for you. Mar 8, 2021 at 14:59

1 Answer 1


After some trial and error, I managed to fix my problem by upgrading the kernel version. I installed the package linux-oem-20.04-edge and chose the most recent kernel when booting the system. uname -s now tells me that I am running the version 5.10.0-1008-oem. I haven't experienced any freezes in about a month now.

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    Same same, OEM kernel 5.6 was buggy and was freezing frequently, updating to latest HWE kernel 5.8 fixed this problem for me..
    – Jurosh
    May 25, 2021 at 10:39

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