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The ethernet connection suddenly stopped working after a restart happened. lshw -c network yields *-network UNCLAIMED. From what I've read in various forums, it would seem that no network driver is active. I searched the product RTL8111/8168/8411 and found that I needed the realtek r8168 driver. I downloaded and run the .deb file and everything seemed to be installed correctly. However after a restart and and a service network-manager restart nothing seems to be working. I ran lsmod but could not find the name of the driver I installed in the output.

Any thoughts? Please forgive my inexperience, I will provide more info upon request. I have kubuntu 20.04

EDIT: sudo modprobe r8169 && sudo dmesg | grep r816 outputs: modprobe: FATAL: Module r8169 not found in directory /lib/modules/5.8.0-36-generic

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  • Please edit your question to show the result of the terminal command: sudo modprobe r8169 && sudo dmesg | grep r816 Welcome to Ask Ubuntu.
    – chili555
    Jan 14 '21 at 20:52
  • @chili555 Thank you for your comment, i updated the question, it seems it is not found anywhere in the system
    – VlassisFo
    Jan 14 '21 at 20:56
  • How about: sudo modprobe r8168 && dmesg | greo r816?
    – chili555
    Jan 14 '21 at 20:59
  • @chili555 Same output as before :(
    – VlassisFo
    Jan 14 '21 at 21:00
  • If you boot into an earlier kernel version at the GRUB menu, does the ethernet work again? Also, please show us: sudo dkms status and: sudo dpkg -s r8168-dkms | grep Status
    – chili555
    Jan 14 '21 at 21:16
3

In our chat, we determined that a recent update installed a 5.8.0-36 kernel version and that, for unknown reasons, the package linux-modules-extra that provides the relevant ethernet driver r8169 was not installed.

You were able to successfully get to the boot menu and GRUB. You selected an earlier kernel version, 5.4.0-60. Then I suggested the following commands:

sudo apt update
sudo apt install --reinstall linux-generic
sudo apt install --reinstall linux-modules-extra-5.8.0-36-generic
sudo apt purge r8168-dkms

Upon reboot back into your 5.8.0-36 kernel version, the ethernet was now working as expected.

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  • Very helpful! Thanks again :)
    – VlassisFo
    Jan 15 '21 at 14:38
  • Glad it's working! It was a pleasure working with you on this interesting case.
    – chili555
    Jan 15 '21 at 14:43
  • I has the same problem, except that my attempts tofix it seems to have broken kernel 5.4.0-60. Luckily manually downloading (using another computer) and installing linux-modules-extra-5.8.0-36-generic fixed the problem. Thanks for the tip. Jan 17 '21 at 13:43
  • Also after upgrading kernel to 5.8.0-38 the corresponding linux-modules-extra package was again missing. It seem Canonical wants to be more like Microsoft when it comes to system updates... Jan 17 '21 at 13:47
  • And the same thing happened again after upgrade to 5.8.0-40... Why, Canonical, why? Jan 25 '21 at 12:58

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