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I am using an HP-ProBook-450-G7 (Intel® Core™ i7-10510U CPU @ 1.80 GHz × 8) with Intel® UHD Graphics (CML GT2). I previously had Ubuntu 20.04 installed which worked just fine for a couple of weeks.

Then I started facing problems like frequent freeze while working and even on bootup. I re-installed Ubuntu thinking maybe an issue with previous installed but started getting the same issues after a couple of weeks.

I shifted back to Ubuntu 18.05 thinking maybe the build of Ubuntu 20 is not matured yet but still getting the same issues. I am thinking to move back to windows as I am a developer cant install all of my tools every 3rd week for a new OS.

I thought to give Ubuntu a last shot can someone point out any possible reason for the crashes?

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  • Do you see anything of note in the contents of /var/log from around the time of the freeze? Perhaps kern.log, kern.log.1, and syslog would be of help? Additionally, does the computer still respond on a network while frozen (ping, ssh)? Jan 4, 2021 at 23:50
  • I haven't checked the logs, and the computer freezes up totally I cant do anything other than force restart
    – uneeb meer
    Jan 5, 2021 at 6:49

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You should just remove xserver-xorg-video-intel.
had the same issue with almost the same model, I've i5, and followed up this link(was searching about two weeks for the solution)
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798961/comments/83 I think in the beginning I hadn't these drivers installed, it was just my searching of improvements and setting up env. since I followed this recomendation there is no one freeze at all.
thanks to all for voting for delete my answer

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  • Had the same isue for several weeks, random even reisub didn't work
    – warnabas
    Jan 28, 2021 at 16:09
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    Would you mind explaining how to remove, why will it solve the issue, and why and how will the system work after having removed an apparently important part from it? Maybe a link to a resource that supports this position?
    – Levente
    Jan 28, 2021 at 18:42
  • yeah, sure @Levente, I've added link. simply sudo apt remove
    – warnabas
    Jan 30, 2021 at 20:15
  • still don't freezes with me, so this solution works
    – warnabas
    Jun 7, 2021 at 10:49

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