I recently installed Ubuntu 20.04 in 'Dual boot mode' alongside W10.

Internet connectivity is working as usual/expected within browser and terminal while browsing as well as downloading or upgrading packages, with exception to 'Ubuntu Software' store from the day of installation it is not working as expected!

Update: I am using a VPN connection in my machine, does it have any relation with this?

Any comments/suggestions please?

It always shows a loading scree(black screen with 3 dots) i guess,

Loading screen of Ubuntu Software store

After many hours also, it shows the same. If I tried to search for any particular app, at times only it shows the result most of the time it shows only the spinner icon

Searching for a particular software in store


4 Answers 4


The issue was with the VPN connection I was testing that time.

As soon I stopped using it, no more issues with 'Software Center'.


Ubuntu comes up with snap-store and it is stucks every time

You can install Gnome-software and it will fix the ubuntu software issue

sudo apt autoremove gnome-software && sudo apt install gnome-software

To remove the default Ubuntu Software

Goto Gnome-software>>Installed(tab)>>Remove Snap-store

  • Yeah, with this i reinstalled the genome software, thanks :) But still, as it didn't fix the snap store issue, i couldn't mark this 'as the solution'
    – Aravinth
    May 17, 2020 at 17:22
  • Are you using Mobile Hotspot?
    – Vishnu N
    May 18, 2020 at 6:34
  • Yes, i am using mobile Hot-spot only
    – Aravinth
    May 19, 2020 at 10:06
  • Then Disable IPv6 In your PC sysctl -w net.ipv6.conf.all.disable_ipv6=1 sysctl -w net.ipv6.conf.default.disable_ipv6=1 This command will temporarly disable IPv6 in your PC
    – Vishnu N
    May 20, 2020 at 3:04
  • I would like to try that, but before would like to know more on why specifically disabling the IPV6, And how it impacts the snap-store ? In addition to store, how it affects the other apps/browsers while using internet?
    – Aravinth
    May 23, 2020 at 10:21

I have the same issue. As a workaround, enter the System Monitor, find the gnome-software entry and end the process. Then open the store again.


Exactly the same issue, try reinstall the snap-store

snap remove snap-store && snap install snap-store

Then re-open the snap-store, the icon may change to a different one.

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