In my freshly installed Ubuntu 20.04 LTS, Ubuntu Software is not loading properly.

It is loading only Editor's Picks but nothing else. Installed tab is empty and search is not working as well. My internet connection is perfectly working and I am not using any firewall.


On Ubuntu 20.04LTS the app called "Ubuntu software" is in reality snap-store (the terminal command running it is "snap-store", not "gnome-software"). Ubuntu 20.04 does not seem to come with gnome-software installed by default. For me, closing the app, then typing

killall snap-store

in a terminal and then re-launching the app solved the problem without a reboot.

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If all images and software aren't loading in the software app delete the ubuntu-reviews.db file at ~/.local/share/gnome-software/ubuntu-reviews.db. It will be recreated automatically the next time you open Ubuntu Software (the Software app). Open the terminal and type:

killall gnome-software
mkdir -p ~/.local/share/gnome-software/
cd ~/.local/share/gnome-software/
mv ubuntu-reviews.db ubuntu-reviews.db.bak # skip if ubuntu-reviews.db doesn't exist

Then reopen the Software app.

If it still doesn't work you could try reinstalling the Software app.

sudo apt update
sudo apt purge gnome-software
sudo apt install gnome-software
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  • gnome-software: no process found I am getting this. – digiwizkid May 11 at 11:51
  • That means that Ubuntu Software is already closed, so continue to the next command. – karel May 11 at 11:52
  • 2
    No such file or directory ~/.local/share/gnome-software/, please note: I am using 20.04 – digiwizkid May 11 at 11:56
  • I edited my answer. – karel May 11 at 12:04
  • 1
    gnome software is not installed by default on Ubuntu 20.04LTS. What is referred to as "Ubuntu Software" in the app list corresponds in fact to the terminal command snap-store. – Arnaud Nov 10 at 10:44

I also freshly installed Ubuntu 20.04 and was having problems with Ubuntu Software.


sudo apt install gnome-software
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If you're getting unresponsive search, try reinstalling the software center.

sudo apt reinstall gnome-software
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The only thing that has worked so far is

gnome-software refresh

But the terminal has to be kept open. Once it is closed, the apps disappear again.

Update: G. Koçmarlı has posted a working solution on Ubuntu software shows only editors picks 20.04.

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Instead of installing the gnome-software try:

(Ubuntu has this by default but still you may not have it)This installs the snapd package manager wich ubuntu software uses

sudo apt update
sudo apt install snapd

This installs the snap store using the package manager

sudo apt-get update
sudo snap install snap-store
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All I did was use the command:

gnome-software refresh

and it worked.

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  • No matching snaps for "gnome-software" – karel Nov 3 at 22:38
  • Sorry guys who downvote this answer, but this was the only one that works for me. So I upvote this. – Alex8752 Nov 9 at 14:31

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